Alhena: Shopping & Support AI

AI shopping assistant that sells, automates support & upsells

by Gleen AI · Launched: March 2024 · Free plan available.

5.0 (4) on Shopify Used by 54 Shopify stores Built for Shopify

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Guide shoppers to the right products, automate support, and improve AI search visibility.

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About Alhena: Shopping & Support AI

Alhena helps brands turn product questions into confident purchases. Its AI shopping concierge guides discovery, recommends relevant products, answers pre- and post-purchase questions, and routes shoppers to your support team when needed. AI Visibility shows how products appear across AI search platforms and where to improve. Purpose-built for fashion, beauty, jewelry, and home brands. It works across chat and voice and integrates with your helpdesk. Connect your Shopify catalog to get started. AI Shopping Concierge: helps brands convert on site, boosts AOV in real time. Voice AI: AI-powered voice support across phone channels and chat. AI Support Concierge: Help brands reduce service costs post-purchase experience AI Visibility: Helps brands get discovered in AI search engines in SKU-level. Embedded agents trained for fashion, beauty & more verticals next to products Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Gleen AI
Category: Store management
Pricing: Free plan available
Launched: March 2024
Rating: 5.0 (4) on Shopify

Key features

Up to 25 conversations per month
500 URLs (SKUs) in knowledge base
Single AI Agent for many user channels
Great for new DTC Brands
At $1.2 per conversation for up to 200

Integrations with:

Freshdesk, Gorgias, Kustomer, Salesforce, Zendesk, gladly

4 plans · starts free

Free

Pro

$239/month

Growth

$599/month

Scale

$1,199/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 4 Shopify App Store reviews

Use the arrows to read individual reviews

I would highly recommend this AI Chat app! Ashu is amazing to deal with, he helped make some custom changes for me and has jumped on several calls to help me with various things. You can't go wrong here folks!

— VintageCB750

Overall, Alhena / Gleen is a good chatbot : it provides answers quickly, in a good readable format. It is easy to answer chats, it is easy to train the chatbot. Everything is straight to the point. We had to contact customer support regarding a small issue. Alhena customer support really helped us quickly. Their customer support is very effective!

— Fillion Électronique

This AI is not like the usual, it will memorize your store and answer customer questions based on your actual store. It is very informative and so far I have only had a couple of glitches which I have reached out to the support team and had very helpful friendly staff take care of my issues immediately. Highly recommend trying the free version first if you are a small business.

— Kandy Golf Apparel

Perfect application! I use it for my customer service, it is perfect! Installing is easy, program the bot is ease it is great. I did not have any experience with ai or program thing but it wasn’t necessary at all. I use the application for my chat, I used live chat but I switched to this bot because this bot never sleeps, gives quicker and accurate answer then me. It is the perfect solution...

— FashFresh

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