Bird: Email, SMS, WhatsApp

Communicate with customers across WhatsApp, SMS, Email & More

by Bird · Launched: August 2023 · Free plan available.

1.4 (3) on Shopify Used by 64 Shopify stores

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Marketing, Sales, and Payments platform for modern businesses across WhatsApp, SMS, Email, and more.

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About Bird: Email, SMS, WhatsApp

Bird CRM makes communicating with businesses as easy as talking to a friend. Send personalized marketing campaigns on preferred channels like WhatsApp, significantly increasing engagement. Coordinate outreach with Shopify activities to build a true omni-channel engagement experience. Launch intelligent chatbots in minutes to reduce the support burden on your team. Handoff to agents when necessary and communicate directly with customers from a shared inbox, no matter what channel they're using. Broadcast marketing - Send blasts to target audiences on popular chat channels. Support chatbots - Answer FAQs and design custom chat flows without a developer. Abandoned cart - Re-engage users that have left products in their cart. Order tracking - Notify users about important order and shipping updates. Conversational commerce - Deliver a 1st class shopping experience within chat. Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Bird
Category: Marketing & conversion
Pricing: Free plan available
Launched: August 2023
Rating: 1.4 (3) on Shopify

Key features

Marketing, Sales, and Payments platform for modern businesses across WhatsApp, SMS, Email, and more

Integrations with:

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1 plan · starts free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 4 Shopify App Store reviews

Use the arrows to read individual reviews

Awesome support & features, packed with unlimited tools. this is a must to get for any business owner as mainly you are capable to run AI staff on autopilot with few setups , i have been using it since 2023 and the abandoned cart feature increased our revenue by 44%!! in the beginning of our journey with bird it sure does seems overwhelming but once we knew the basics and mapped out our effectiv...

— BAMI | بامي

The service offered here is extremely poor. You spend weeks begging for a ticket to be attended to. They don't mind copying and pasting the same response "I don't know, I'll escalate" Thee worst experience getting anything to work and the support people if they even exist, simply have no customer centric attitude.

— Vicetech Merchants

Terrible Support and app doesnt work. The app is not compatible with Shopify as stated you need to setup rules which is not stated before you setup, and the setup is extremely complicated. Complete waste of time. Connected everything and deleted again and got nothing to work. Reached out to support and then advised rules need to be setup etc. Also had a call setup which the guy cancelled without a...

— Octafield