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bitChat: AI Live Chat & Sales

AI that answers & sells on live chat, WhatsApp &...

by bitbybit Studio LLC · Launched: May 2023 · Free plan available.

5.0 (11) on Shopify Used by 79 Shopify stores +8 installs · 30 days

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Convert chats into sales: AI live chat that answers & sells on your store, WhatsApp & Socials

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About bitChat: AI Live Chat & Sales

Can't reply to every customer 24/7? Let AI handle sales and support for you. bitChat answers from your live Shopify catalog and pricing, recommends products, and sends shoppers straight to checkout. Works across storefront live chat, WhatsApp, Instagram, Facebook Messenger, and TikTok. Stay in control with customizable AI tone, reply approval, and seamless human handoff. Every conversation is auto-tagged to your CRM. No code. Setup in minutes. AI Sales Agent: Answer questions, recommend products, build carts, and sell 24/7 One AI across storefront live chat, WhatsApp, IG, TikTok & FB — sells & supports Answers only from your live Shopify catalog, inventory & prices — never guesses Smart handoff to humans — agents step in with full chat context, ready to close CRM & Automation: Auto-tag every conversation, track customers, and sync support Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Pricing
Free plan available
Launched
May 2023
Rating
5.0 (11) on Shopify

Key features

  • 100 AI replies per month
  • 100 help tickets per month
  • Live Chat widget, WhatsApp API, IG Chat
  • AI Studio: build, test & deploy AI Agent
  • AI Product Recommendation
Integrations with:

ChatGPT, Checkout, Facebook & Instagram, Tiktok, WhatsApp API, Whatsapp

4 plans · starts free · 7-day free trial

Free

Free

Starter

$39/month

Growth

$99/month

Pro Bundle

$299/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 21 Shopify App Store reviews

Use the arrows to read individual reviews

This app is excellent. I've been using it since the beginning of the year and it has been a game-changer, especially the AI features that learn about the store's products and automate sales, in addition to providing tracking updates to customers and other functions. Thanks to this app, I managed to scale my business without having to hire more staff.
— Estilo Tropical
bitchat really shines on customer support, it replies instantly 24/7 on whatsapp ig and fb, answers most questions on its own, and cleanly passes complex cases to humans without breaking the flow. customers get fast help, teams stay organized, and for the price you pay it feels like having an always on support agent that also helps drive sales.
— Toddly
Great app, quick to set up, and makes WhatsApp chat smooth.
— ליליבלום
Working with Bitchat has been key to ensuring my online store's service runs smoothly and professionally. Their integration with Shopify has allowed me to automate WhatsApp communications, allowing the AI ​​to serve customers exactly the way I need: quickly, accurately, and in a style that reflects my business's identity. What I appreciate most is the ease of implementation and the support they p...
— VARIEDADES KyS
Mais importante do que uma solução, é o apoio ao cliente pois quando as coisas deixam de funcionar, a empresa pára e precisamos de agir no imediato. Começamos a testar o Bitchat há 6 meses e estamos muito satisfeitos com os resultados, e principalmente com o apoio que temos tido via whatsapp. Por isso, e de uma forma muito honesta, recomendo o Bitchat.
— Laser Madeira
This is a great app for those looking for a reliable client service agent to work on whatsapp and instagram DM. We have worked with a lot of options and bitChat is the the best we have come to use so far: 1 - the agent is very reliable and the conversational model is very loyal to our knowledge base and never allucinates. The dashboard is also very easy to use and there is a lot of space for pro...
— Jardin Velharia
LUTHFI THE BEST!
— Compra Mágica RD
Non sono nuovo al mondo degli assistenti AI ma devo dire che quest'app mi sta lasciando veramente senza parole in termini di qualità prezzo. E' assolutamente sbalorditiva. I ragazzi del servizio clienti, seppur quest'ultimo non è secondo me sviluppato in modo comodo e rapido, sono molto carini e super utili. Consiglio vivamente
— Bijuego
Such a useful app for using AI on WhatsApp. The customer support team is really helpful and responsive. My brand has a lot of different items, and the AI is able to fetch almost everything quickly. Sometimes it misses one or two products, but whenever that happens, the support team jumps in right away to fix it. Overall a great experience!
— Pursenalization
The support team was truly great — they helped me figure out complex backend technicalities I couldn’t solve on my own. Super fast responses and really knowledgeable. Would definitely recommend!
— Comcast Group
When we were struggling with random Whatsapp Business bans, the team has helped us in setting up Whatsapp Business API and supported our migration and our never-ending questions. We've been using this for 2-3 months now, no big hiccups, works like a charm.
— 吃货老板娘® LadyBossFoodie
bitChat has transformed our customer communication strategy. We've been able to provide personalized support and boost sales with its AI-powered chatbot and seamless integration with WhatsApp. Highly recommend bitChat to any business looking to streamline their communication channels.
— DivineDecoration
used it in sandbox on my own whatsapp but randomly its messaging anyone that whatsapps me. Not great for testing! I cant seem to findf how to DISCONNECT whatsapp from it and have reached out to your AI support AND your whatsapp but have had ZERO responses. Disappointing support so ill be using a different product.
— ASHA
No me funcina el bot a como debe de ser, slicite que me colaboren con el tema de que la app me saca de donde este configurando a la página principal, problemas con la app y no tuve mejorias. Necedito el reintegro. No se logro configurar adecuadamente.
— Laksmi Parfumerie
features are good, but there is not customer support. AI Agent is responding to some queries and not responding to some.
— LifeWall - Outdoor and Landscape Design Agency
bitChat’s AI chatbot is like having a virtual assistant that never sleeps, providing quick responses and freeing up our team's time. Plus, the integration with WhatsApp and Shopify makes it a must-have for any modern business.
— ComfortCrafters
bitChat is a lifesaver! Managing customer inquiries on WhatsApp has never been easier. The AI chatbot is super helpful, and the ticketing system keeps everything organized.
— StyleSphere
Excellent overall for using this app. Manage customers and very helpful. Convenient chat application to helps you always be in touch with clients. I definitely recommend you to use this app.
— Kuvings Indonesia
Very good app, help us to manage customers chat, have a clean simple and user friendly interface also easy to setup. Make us more faster to service the customers and good for the after sales service. Customers statisfication going high after use the app.
— SESA
Really great app for creating whatsapp automations. They helped us in establishing our WhatsApp Marketing Channel and their team worked tirelessly to help us maintain our customer perfectly! The platform has all the basic features that you need to get started. The team is prompt in responding and ensures that we are able to find solutions to any issues that we are facing.
— GEULIS & KASEP

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