Brandwise: AI Customer Service

Provide instant support across every channel with AI

by Brandwise Inc. · Launched: April 2025

2.2 (2) on Shopify

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Provide instant customer service with AI. Handle email, social media, & live chat in a unified inbox

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About Brandwise: AI Customer Service

Brandwise is an all-in-one helpdesk built for AI. Our advanced AI automatically resolves CS tickets, hides negative comments on your social ads, and responds to social comments & DMs with accurate brand info. Access order and shipping details, process refunds, and unlock in-depth analytics for your entire team. Save hours, win more customers, and empower your team with Brandwise. Unified inbox: email, live chat, IG, FB, and TikTok AI Agent: resolves tickets automatically with accurate brand & order info AI Comment Moderation: automatically hide negative/spam comments on your ads View order info, shipping details, & process refunds directly in your inbox In-depth analytics for your entire organization and individual team members Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer: Brandwise Inc.
Category: Store management
Pricing: Paid
Launched: April 2025
Rating: 2.2 (2) on Shopify

Key features

5,000 AI credits per month
Channels: email, live chat, social media
AI comment moderation
AI replies
AI summaries

Integrations with:

Facebook, Gmail, Instagram, Outlook, TikTok

4 plans · 7-day free trial

Start

$49/month

Pro

$99/month

Scale

$179/month

Enterprise

$269/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 3 Shopify App Store reviews

Use the arrows to read individual reviews

Honestly a great app 5/5. It replaced my overpriced Gorgias email, and even could and can replace your VAs. The most powerful and greatest feature is the email automation. I was tired of responding to so many negative and spammy SEO marketers. Brandwise solved that for me. Pros - Price-friendly - Powerful AI automation. Brandwise > Gorgias - Fights against trolls on posts and scammers/spammers...

— Uberious Goods

We’ve been using Brandwise for nearly a year to monitor comments, and it’s been a game-changer. It’s saved us countless hours. The customer service features are excellent, and it’s refreshing to finally see an AI-powered CS platform that actually delivers. Excited to see how it continues to evolve!

— Devon Wick Candle Co. Limited

TERRIBLE APP !!! Whats a uselss app, app failed to hide negative comments. and kept saying u have permissions issues on the page. Wasted weeks with their usless horrible customer support, that doesnt help at all. Switched to Smartreply.ai , we hoped on a call and solved the problem in couple of minutes. Disgrace and waste if time.

— Glowssip

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