Chad: AI Chat Agent + Helpdesk

Automate your customer support: simple, scalable, no chatbots

by Chad · Launched: October 2024 · Free plan available.

5.0 (1) on Shopify

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Automate your customer support with Chad AI agent + helpdesk.

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About Chad: AI Chat Agent + Helpdesk

Overwhelmed by support tickets? Meet Chad. Our intelligent self-service platform lets your customers resolve most routine issues instantly, 24/7. Designed with you in mind, Chad makes setup a breeze—just copy and paste your store policy, and you’re ready to go. Say goodbye to ticket backlogs, macros, dialog trees, and complex workflows. Say hello to seamless efficiency. Chad takes care of the repetitive tasks, so you can focus on what truly matters—innovating and growing your business. A chatbot that just works! AI + always an escape hatch = no more dialog loops! Track order and shipping status with over 1,500 couriers supported worldwide Let your customers edit their address / items ordered before order gets shipped Connects to your support inbox = never miss a ticket again Easy set up! The AI automatically learns from your website and old CX tickets. Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer: Chad
Category: Store management
Pricing: Free plan available
Launched: October 2024
Rating: 5.0 (1) on Shopify

Key features

1,500 orders per month
Unlimited agent seats
Unlimited tickets
Self-serve Track / Cancel / Edit Order
Customizable FAQ

Integrations with:

Freshdesk, Gorgias, Zendesk

3 plans · starts free · 30-day free trial

Free

Pro

$109/month

Growth

$229/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 8 Shopify App Store reviews

Use the arrows to read individual reviews

Chad has really helped us up our customer support game. As a small, family-run business, we’ve always had a hard time keeping up with customer emails. Before Chad, my husband would block out a couple of hours at the end of each day to tackle support related stuff. Chad not only cut down on the number of inbounds we have to handle, but our customers are also getting answers faster no matter the...

— Peak Bloom

So far so good. Chad handles about 60% of our tickets which has really made day-to-day ops a lot smoother. We’re also really happy with the free basic plan. I’ve heard a lot of horror stories from friends getting hit with huge bills, so I like that Chad has a fixed price based on the number of orders we get each month instead of something nebulous like pay per ticket. It’s nice to know that when...

— Nature’s Bounty

incredibly simple and intuitive. also, awesome support! Sue replied to our questions promptly and went above and beyond in helping us. she patiently walked us through every step of the way (we’re very new to this!) and offered a lot of good suggestions for customizing our chatbot to offer responses exactly the way we wanted. you can tell that they’re a great company with a lot of heart.

— Foodcraft

Chad is a chatbot from the future!! I went from painstakingly tweaking rules and macros in Gorgias to... click click presto hey everything works! I’m not sure what AI black magic Chad uses under the hood, but it’s goooood. I barely did anything and suddenly Chad knows everything about my store policies and products. Totally game-changing! Highly recommend!

— Urban Nest

I’ve had bad experiences with chatbots in the past where they just end up running rings around the customer and making things worse. Chad, however, is a refreshing exception. It actually resolves most customer issues without fuss. If it’s unsure, it quickly summarizes the issue and I get a notification in my inbox. Exactly what I want from a chatbot!

— Dynasty

We're a small team that personally manages customer interactions across various platforms, so we are excited to see how Chad uses AI to automate this process while maintaining the quality of our service. The installation process was seamless, and the chatbot has been a game changer in managing common inquiries to free up our team to focus on more complex tasks. We are impressed by how intuitive an...

— Rever Leather Goods

Has made managing support inbounds so much easier. We get a lot of questions from customers about our products and Chad answers a huge chunk of it. Literally gave us our lives back

— Pure Glow Essentials