ChannelReply

View order info and answer messages from your helpdesk.

by ChannelReply · Launched: June 2021 · Free plan available.

0.0 (2) on Shopify

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Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support.

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About ChannelReply

Answer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support.Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen.Plus, automatically act on Shopify data. Tag all high-value orders and customers, send personalized autoreplies, and much more. View order info from unlimited Shopify stores in a single app. Reply directly to customer messages and even to order notifications. Personalize canned replies and autoreplies with order info (N/A in Help Scout). Issue refunds, cancel orders, update order info and more (N/A in Help Scout). Identify messages by store, contact form used, order value and other details. Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer: ChannelReply
Category: Store management
Pricing: Free plan available
Launched: June 2021
Rating: 0.0 (2) on Shopify

Key features

Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support

Integrations with:

Freshdesk, Kustomer, Onsite Support, Re:amaze, Zendesk, Zoho Desk

1 plan · starts free · 14-day free trial

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 4 Shopify App Store reviews

Use the arrows to read individual reviews

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— Azeno Rteguem

Very easy installation and straightforward setup. Great app!

— BebeMama

Great app, have been using ChannelReply for our Amazon & Ebay sales for years - happy to see them come to Shopify for our D2C site which was the last piece of the puzzle for us. Saves us a ton of time from having to switch around between support admins, all customer info loads and makes it very easy for our team!

— THE MASTLINE Co.

I initially downloaded Channel Reply to synchronize interactions with my customers across multiple channels after quickly realizing the myriad of communication channels we had open. Channel Reply allowed me to easily manage, track, and engage with my customers in a seamless and concise manner. The integration was a breeze and only took a matter of minutes. I'm already realizing the benefits after...

— Seven Barrels

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