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ChargePay‑Chargeback AI Agent icon

ChargePay‑Chargeback AI Agent

Automate dispute responses and recover your chargeback losses

by ChargePay · Launched: April 2020

4.5 (27) on Shopify Built for Shopify
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ChargePay wins 90%+ of chargebacks on autopilot. AI builds evidence, submits responses. Flat pricing, no success fees. 80,000+ cases won. Works with Stripe

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About ChargePay‑Chargeback AI Agent

When chargebacks hit, you lose the sale, pay fees, and spend hours fighting disputes. ChargePay detects disputes and pulls order and shipping data. Its AI builds chargeback evidence and submits tailored responses to issuers. We have handled 80,000+ cases. Includes fraud screening, chargeback alerts, prevention AI, and order validation. Tailors evidence to issuer reason codes. Dashboard shows chargeback analytics and trends. Setup takes two minutes. Works with Shopify Payments, Stripe, and PayPal

Last verified: September 22, 2026 · Fresh

App details

Developer
ChargePay
Category
Store management
Pricing
Paid
Launched
April 2020
Rating
4.5 (27) on Shopify

Key features

  • For stores on Shopify Basic plan
  • Unlimited chargebacks
  • Agentic AI model
  • Fully-automated chargeback recovery
  • For stores on Shopify Grow plan
Integrations with:

Shopify App Store

4 plans · 30-day free trial

Basic

$19.99/month

Grow

$39.99/month

Advanced

$79.99/month

Plus

$99.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 83 Shopify App Store reviews

Use the arrows to read individual reviews

Once you enrolled then there is very hardly any way going to unenroll, the support is not good.
— Alorin Wear
good app
— ELEANOR & VIVIENNE
empty
— Alorin Wear
Excellent! One of the the best chargeback prevention app.
— Alorin
Very responsive and nice
— Couture For You
Very nice! Support is also very good too Switched from Chargeflow to ChargePay
— Stellar Ropa
ChargePay is a great app! The founder takes time to reply to requests and the app has amazing features. Integrates into my company's email to automate uploading customer interactions and lot of other cool features no other chargeback app has. Highly recommend and great price!
— DesireList ™
Nice Win Rate for Disputes and also great customer service from El, fast reply. Loving it
— Vonk Boutique Utrecht
Good support and easy to setup ! We'll see the performance of the alert and AI
— Threadford
I have this app on 2 of our other stores, and it never fails to impress. It is very convenient and requires very little to none interaction with the app, it does it ALL for you. I also want to thank EL for the great service.
— Ascend Systems
Excellent app, super easy to use in comparison to competitor apps. Very speedy customer support, and everything was set up a lot quicker than I thought. I feel confident having them manage my chargeback processing.
— VICE VERSA
This app has been charging our company incorrectly, billing us for a chargeback that was not ours. It also sends alerts for chargebacks customers never opened, causing us harm. Getting help is nearly impossible. Support takes forever, and when you actually need someone, no one is there. They promised a refund and never followed through. I had to contact them 10 times before I finally got a single...
— Talis Us
App is horrible was charging me on top of charge flow it’s a similar name so it’s confusing but I found out it’s ai system was taking the wins from my “CHARGE FLOW” and they were double charging us I didn’t understand how my business was losing some money I was negative for a while and this is one of the reasons why horrible app do not download this save your time!
— Norcal Dynamics
Once you enrolled then there is very hardly any way going to unenroll, the support is not good.
— Alorin Wear
Once you enroll then there is no way to unenroll and use another chargeback app. They just say keep waiting.
— Alorin
After using this app for several months for few stores, it is really useless App. First of all, all replies are generated through GPT or Claude API, most probably first one. Secondly, "AI learning" and etc, total nonsense. If you check dispute reason, what type of replied it was sending, no sense at all. For example in case of "Product not as described" it was still writing some general info o...
— ELAGIA
I’ve had an absolutely terrible experience with this company. Over the past 2.5 months, they have failed to resolve any of the issues we’ve encountered. Their lack of efficiency and support has caused us to lose both time and money. I cannot recommend their services to anyone looking for reliability or professionalism. Extremely disappointing.
— Talis Us
Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing. Here's what happened: On one store, we had a standard credit card chargeback. On the other, a cus...
— Japan Scissors
Aplicativo acho o melhor do mercado, super indico, ajuda prevenir muitos problemas.
— Palm - Row
easy to use and friendly support team
— Aurora Muller

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