ChargePay‑Chargeback AI Agent

Automate dispute responses and recover your chargeback losses

by ChargePay · Launched: April 2020

5.0 (17) on Shopify Built for Shopify

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Recover lost sales from chargebacks with AI-built evidence and automated dispute responses.

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About ChargePay‑Chargeback AI Agent

When chargebacks hit, you lose the sale, pay fees, and spend hours fighting disputes. ChargePay detects disputes and pulls order and shipping data. Its AI builds chargeback evidence and submits tailored responses to issuers. We have handled 80,000+ cases. Includes fraud screening, chargeback alerts, prevention AI, and order validation. Tailors evidence to issuer reason codes. Dashboard shows chargeback analytics and trends. Setup takes two minutes. Works with Shopify Payments, Stripe, and PayPal Recover chargeback revenue with AI automatically building evidence reason code Block risky orders to prevent chargebacks using AI identity and order validation Send AI responses with order records and receipts to contest chargebacks Track dispute status and send chargeback alerts before reply deadlines via email Show chargeback analytics and case history to spot dispute trends and costs Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer: ChargePay
Category: Store management
Pricing: Paid
Launched: April 2020
Rating: 5.0 (17) on Shopify

Key features

For stores on Shopify Basic plan
Unlimited chargebacks
Agentic AI model
Fully-automated chargeback recovery
For stores on Shopify Grow plan

Integrations with:

Shopify App Store

4 plans · 30-day free trial

Basic

$19.99/month

Grow

$39.99/month

Advanced

$79.99/month

Plus

$99.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 76 Shopify App Store reviews

Use the arrows to read individual reviews

good app

— ELEANOR & VIVIENNE

Excellent! One of the the best chargeback prevention app.

— Alorin

empty

— Alorin Wear

Very responsive and nice

— Couture For You

Very nice! Support is also very good too Switched from Chargeflow to ChargePay

— Stellar Ropa

ChargePay is a great app! The founder takes time to reply to requests and the app has amazing features. Integrates into my company's email to automate uploading customer interactions and lot of other cool features no other chargeback app has. Highly recommend and great price!

— DesireList ™

Nice Win Rate for Disputes and also great customer service from El, fast reply. Loving it

— Vonk Boutique Utrecht

Good support and easy to setup ! We'll see the performance of the alert and AI

— Threadford

Excellent app, super easy to use in comparison to competitor apps. Very speedy customer support, and everything was set up a lot quicker than I thought. I feel confident having them manage my chargeback processing.

— VICE VERSA

Aplicativo acho o melhor do mercado, super indico, ajuda prevenir muitos problemas.

— Palm - Row

easy to use and friendly support team

— Aurora Muller

After using this app for several months for few stores, it is really useless App. First of all, all replies are generated through GPT or Claude API, most probably first one. Secondly, "AI learning" and etc, total nonsense. If you check dispute reason, what type of replied it was sending, no sense at all. For example in case of "Product not as described" it was still writing some general info o...

— ELAGIA

I’ve had an absolutely terrible experience with this company. Over the past 2.5 months, they have failed to resolve any of the issues we’ve encountered. Their lack of efficiency and support has caused us to lose both time and money. I cannot recommend their services to anyone looking for reliability or professionalism. Extremely disappointing.

— Talis Us

Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing. Here's what happened: On one store, we had a standard credit card chargeback. On the other, a cus...

— Japan Scissors

We recently implemented Chargepay to help with our chargebacks and we couldn't be happier. Their success rate has been great! Would highly recommend for anyone who needs help saving time filing chargeback responses.

— Blue Tees Golf

After 3 weeks of research, multiple phone calls of auditing all of the "chargeback services / RDR services, etc" - we are so glad we realized that Chargeback AI is the best option (and most state of the art) option for Shopify stores. The highest level of automation, the highest level of Shopify integration, speedy onboarding, and an extremely high level of attention to detail and customer care. W...

— AC1 STUDIO

Great Company, A+++....THEY CARE....Really NO BS. Great Communication and they are on top of it.....They may be one of the best apps to add to your network on Shopify. If you despise criminals and fraudsters, Chargeback AI is who you want on your team 100%. - [email protected]

— superwater.com

Highly recommended for serious Shopify stores I recently had a call directly with EL Mehdi, the CEO, and that alone says a lot about this app. The level of personal involvement and understanding of our business was outstanding. No generic pitch — EL Mehdi immediately understood our setup and offered very tailored, practical solutions. The app itself is extremely powerful: • Early dispute detec...

— ESSENTIALBAG

Great support and the app saved us a ton of time dealing with disputes. Before we were replying one by one, now it does most of it automatic and the value price is amazing, we don’t have every time per chargeback and ended up paying a lot for this service on other apps, flat fee for unlimited service, the support is amazing.

— Modalina

Excellent app, and support is excellent! highly recommended for anyone having issues with lost revenue on chargeback . they will hold your hand until you get it thru .. 5 stars .

— Valora

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