Skip to content
MerchantPick
Charla Live Chat icon

Charla Live Chat

Never miss a lead. Deliver the Best Support.

by Charla Live Chat · Launched: February 2023 · Free plan available.

5.0 (4) on Shopify
Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Connect with your visitors instantly with our live chat software.

Get it on Shopify →

About Charla Live Chat

Charla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Instagram, and Messenger) into one simple inbox. Help customers instantly, automate common questions, and boost sales with 24/7 support powered by your own knowledge base and built-in help desk. Charla is easy to set up, comes with unlimited conversations, and is designed to help Shopify stores convert more while spending less time on support. Take the load off your agents with custom Chatflows and AI Chatbots. Knowledge Base and Help Desk. Every tool you need to deliver the best support. Chat on the Go with iOS/Android and Windows/macOS Apps Multi-Site Support. Have one inbox for all your different stores. OmniChannel with Instagram/Messenger and WhatsApp Integration Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer
Charla Live Chat
Category
Store management
Pricing
Free plan available
Launched
February 2023
Rating
5.0 (4) on Shopify

Key features

  • Includes 1 Agent
  • Includes 1 Site
  • Automated Chatflows and AI Chatbots
  • Unlimited Conversations
  • Visitor Insights
Integrations with:

Facebook Messenger, Javascript Client SDK, Webhooks

2 plans · starts free

Free Forever

Free

Starter

$12/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 20 Shopify App Store reviews

Use the arrows to read individual reviews

After using Charla for a long time, I’m very satisfied with both the product quality and the support service. We can highly customize Charla to suit various types of websites. Communication with customers is smooth anywhere using the mobile apps. New features are added regularly. This is an app you can’t miss. Thanks Charla team for great work!
— My Store
I’ve been using this app for a few weeks now, and I can confidently say it has been a game-changer for my Shopify store. The features are incredibly user-friendly, and they’ve helped optimize communication with my customers in ways I never expected. It integrates seamlessly with Shopify, saving me so much time and effort. What really sets this app apart is the exceptional customer support. I had...
— Pink & Blue Co.
Damn, this app is awesome and the team listens to your requests. They are implementing features daily but even now it is awesome! Try it guys, it is more than just a chat app.
— ProCleansing
Simply the best!
— Fantasy Store
Great app covers everything and their support team is very responsive
— Online Deal
Amazing app and very affordable.
— Electrobian
The app is really good and their product team is outstanding and very responsive. I had an issue with the language localization and their team introduced the new language I requested in about a week.
— NoorElahai
Works great so far. I can respond to visitors on the go with their mobile apps.
— FASHIONA
* Very versatile and complete chat / customer support / ticket-system app. * Support is very responsive. The team even added some features by request. * The price is insane. The free package is amazing and for a fractional price you can have the branding removed and unlimited agents. * The app is in active development and will get even more features over the time. All in all we can't say anyth...
— Palava Sydän
Great tool and plays nicely with messenger, we are receiving messages from two online stores and the Messenger page using the same inbox.
— NovaNookUs
Charla live chat works great and help delivering the faster customer service for the store visitors. Highly Recommended!
— SwiftStyleUsa
Widget very customizable, their knowledge base widget helped me reduce the common questions i keep getting from visitors. Excellent customer service
— MagniEase
Charla is a very simple and great add-on on our website.
— CozyChicShop
Was a great addition to our store. Thank you
— baileys furnitures
The app contains all the features you would need for a fraction of the price of the other solutions i found
— Aliftorium
Very easy to setup, covers all the features I need, best bang for your buck
— Trends4Steal
Set it up in a couple of minutes, and started receiving customer messages from both my website and Messenger on Charla mobile app. Great stuff
— Crystal Zone
Great app, support is very responsive helping me out with the configuration.
— MoodMingle
We have multiple online stores and the application allows us to group all incoming messages in one inbox. Simple and easy ui and packed with features.
— Shop Fusion
Overall very cost effective solution compared to others on the markets. Includes pretty much everything from live chat, tickets, knowledge base and Messenger integration.
— THE VENUE

Overview 1 / 20

You might also like

Alternatives to Charla Live Chat →

Are you an app developer?

Get your app in front of the merchants browsing this directory.

Explore the developer pages