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Shopify Inbox

An AI sales associate that knows your customers

by Shopify · Launched: August 2019 · Free plan available.

4.5 (5,795) on Shopify Used by 427,146 Shopify stores +4,832 installs · 30 days

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An AI sales associate for your online store

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About Shopify Inbox

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.

Last verified: October 4, 2026 · Fresh

App details

Developer
Shopify
Category
Store management
Pricing
Free plan available
Launched
August 2019
Rating
4.5 (5,795) on Shopify

Key features

  • An AI sales associate for your online store
Integrations with:

Online Store Shopify Admin

1 plan · starts free

Free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 152 Shopify App Store reviews

Use the arrows to read individual reviews

as a 17 year Shopify owner the app works great and does help our customers find what they are looking for. I am still programming it as we learn but all good news. We would like to add product photos to customers looking for a styles look. Thank you, Cristofer
— Ecogoldencomfort
good
— TheElectricOnline
empty
— Italian Festa & Expo
empty
— Boutique Pleine-Forme
So easy for my customers to message me and I love that it informs me immediately, unlike an email.
— hartleystudio
Every store must have the shopify inbox app. it eliminates 80% of time spent answering customer questions, improves search and discovery, eliminates 80% of the time spent searching for things, and it should become the central point for interaction for everything as intelligence increases. I am improving it everyday as much as I can because it can handle queries beautifully. It used to be really ba...
— Dualtron.uk
I think it's a good tool for the job. I'm learning how to use it. Keep up the good work.
— Thermal Master
i am wondering if you review all our previous replys to clients and then use them as a guide for you AI RESPONSEs i hope so
— Beyond Wrapture Day Spa
var vild med denne app indtil den blev opdateret. totalt uprofessionelt setup nu - man kan ikke se hvem man chatter med og træningen med agenten er mangelfuld og man kan ikke få rullet de oprindelige indstillinger tilbage - så fra at den var til 5 stjerner er den nu kun til 0 stjerner - hvis jeg kunne give det! Troede Shopify skulle udvikle apps til det bedre - men det er ikke tilfældet. Mulighed...
— Carerelief
As of Sept 21st, 2026, this app is f*****k now. They added and bright purple "sign in" button right in the customers faces which cannot be removed. This was working beautifully for years, now I spend time and search for another app. Edit after Developers response: That may be the case.. **on the Shop app**. But what does that have to do with THE CHAT APP, and my live website which does not use...
— Abysm Internal
This was better before the log in-button, now we can't answer any of our costumer's questions because they don't want to leave their email
— Bönor & Blad
As of Sept 21st, 2026, this app is f*****k now. They added and bright purple "sign in" button right in the customers faces which cannot be removed. This was working beautifully for years, now I spend time and search for another app.
— Abysm Internal
How do I remove this piece of rubbish from my store? Sorry, I meant to say garbage from my store. Do you bother to test your apps at all, or are you so in love with AI that you think it doesn't matter. The developer has come back saying I can turn off this app anytime, which again isn't true. Cannot belive how sloppy these Shopify apps are becoming
— davidtphotography.com
This app has immense untapped potential, I just wish Shopify had reached out to Store Owners for understanding more about customer support. AI agent is great but without a way to handover the conversation to a human agent, I dont think there is a way I can use it 24x7. In fact, I have made the hard decision of turning it off completely. There is a report named Storefront agent conversations an...
— 303 Exclusive Diecasts
Das aktuelle Update ist für mich ein massiver Rückschritt. Besonders problematisch ist die neue Navigation. Kunden können sich nach bestimmten Aktionen bzw. Instant Answers nicht vernünftig zurück navigieren. Statt einer einfachen und erwartbaren „Zurück“-Funktion landet man teilweise in völlig unlogischen Zuständen oder bekommt erneut Aufforderungen zur Anmeldung angezeigt. Noch unverständliche...
— ETHERNUM
The AI agent is horrible and cannot be turned off.
— barsk.dk

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Guides about Store management apps

Why merchants pick Shopify Inbox

Shopify Inbox is the native chat layer that sits on the storefront and consolidates conversations from online store chat, the Shop app, and email into one agent inbox tied to your Shopify customer and order data. It fits stores that want built-in, zero-integration live chat and pre-sales Q&A, but it is deliberately lightweight — teams needing ticketing, SLAs, or omnichannel routing across social and phone will outgrow it and move to a dedicated helpdesk.

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