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Shopify Inbox

An AI sales associate that knows your customers

by Shopify · Launched: August 2019 · Free plan available.

4.6 (5,480) on Shopify Used by 424,904 Shopify stores +4,832 installs · 30 days Built for Shopify

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An AI sales associate for your online store

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About Shopify Inbox

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules. Your Inbox agent helps shoppers from the first click. Connects to your catalog, inventory, and policies with zero setup. Set your agent’s tone, style, and rules so every reply sounds on-brand. Rate chats to train your agent. The more you rate, the sharper it gets. Built-in analytics: orders assisted, buyer satisfaction, and more. Show more Show less

Last verified: August 8, 2026 · Stale

App details

Developer
Shopify
Category
Store management
Pricing
Free plan available
Launched
August 2019
Rating
4.6 (5,480) on Shopify

Key features

  • An AI sales associate for your online store
Integrations with:

Online Store Shopify Admin

1 plan · starts free

Free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 131 Shopify App Store reviews

Use the arrows to read individual reviews

keep it up.
— 3darchstuffs
Me parece una app bastante funcional. Aun me falta explorar varios procesos de gestión. Pero hasta este momento, me ha agradado esta app. Gracias!
— Let Me Be México
Bom dia, Muito bom, recomendo! Só tem um problema que encontrei. Quando o cliente pede o link do produtos no site e ele está ok para aparecer, o card, dentro do conversa não trás o link para o cliente abrir o produto no site. Já revi todas as configurações, o cad do produto aparece na conversa, mas sem link para o cliente clicar e ir para a página do produto no site. E está tudo configurado...
— Evotrac – Máquinas que movem a terra
empty
— Two Babies Soap and Apothecary
Very pleasant and easy to use; the AI responses are scary accurate
— The Kabbalah Store US
If the customer sent a message without leaving an email or a phone number, we cannot follow up with the customer once he/she went offline. For this reason alone, I stopped using inbox. The problem above is solved on 26 Aug 2026. We are back on shopify inbox again. Just one thing, when the customer went offline, and received an email to view the converstaion, if the customer is using another dev...
— Forestwest AU
This app has immense untapped potential, I just wish Shopify had reached out to Store Owners for understanding more about customer support. AI agent is great but without a way to handover the conversation to a human agent, I dont think there is a way I can use it 24x7. In fact, I have made the hard decision of turning it off completely. There is a report named Storefront agent conversations an...
— 303 Exclusive Diecasts
Have been using Shopify Inbox for years with no issues. The latest update is completely unusable. No way to customise the look of it properly, no back buttons for customers to return to, the design makes no sense and there is too much information to fill in, in order to start the chat. Customer contact has dropped close to zero after this update defeating the whole point of having the website chat...
— A Twist Of Date
It's overkill for people to reach you... Turning it off.
— Coastal Flower Co.
Hello, I would like to report an issue with the Shopify Inbox chat widget that started occurring after the latest app update. Issue Description: Device / Orientation: Mobile smartphones in portrait orientation. Behavior: When clicking the chat bubble icon to open the chat, the chat window does not open, and the chat bubble icon completely disappears from the screen. Theme: Taiga. Additional Detail...
— Janoa
has this app been fixed ? im not installing it until its fixed
— StoneBase
If the customer sent a message without leaving an email or a phone number, we cannot follow up with the customer once he/she went offline. For this reason alone, I stopped using inbox.
— Forestwest AU
The new AI version of this app is not as good as the previous version. Despite creating several custom FAQ answers detailing the store location and having it select the correct answer in the test feature, I can not get the AI to give the store address when asking from the customer side of the app.
— Harley-Davidson Farthest North Outpost
1. Loading is far too slow! If the network is slightly worse, the loading speed is 3-5 times slower than the old version! 2. The FAQ section only appears when customer service agents are offline, rendering it practically useless; under normal circumstances, it merely displays static, meaningless product images. 3. The AI ​​chatbot fails to answer questions even when the relevant information exis...
— EDIKANI

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Guides about Store management apps

Why merchants pick Shopify Inbox

Shopify Inbox is the native chat layer that sits on the storefront and consolidates conversations from online store chat, the Shop app, and email into one agent inbox tied to your Shopify customer and order data. It fits stores that want built-in, zero-integration live chat and pre-sales Q&A, but it is deliberately lightweight — teams needing ticketing, SLAs, or omnichannel routing across social and phone will outgrow it and move to a dedicated helpdesk.

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