Chatway Live Chat & AI Chatbot

by Premio · Free plan available.

4.9 (255) on Shopify Used by 1,801 Shopify stores

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Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.

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About Chatway Live Chat & AI Chatbot

Provide customer service via live chat inbox widget, AI chatbot, WhatsApp & FAQ. Customer service live chat using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox AI agents to customer service conversations in your live chat box inbox. Offer customer support chat, AI chatbot, WhatsApp & livechat inbox customer care. Our inbox live chat app is also available on Android & iOS Access Shopify cart, orders, coupons data & more through live chat support inbox AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7 Mobile apps for iOS & Android to live chat and provide customer support anywhere Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email Canned responses saved replies & FAQ for better live chat customer support Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: Premio
Category: Marketing & conversion
Pricing: Free plan available
Rating: 4.9 (255) on Shopify

Key features

Live chat, AI chatbot, FAQ & live chat for customer support
Live chat customer service & WhatsApp

Integrations with:

Chatbot, Email, Facebook Messenger, Instagram, Live Chat, Shopify Admin, WhatsApp

4 plans · starts free · 14-day free trial

Free

$29/month

$79/month

$149/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 85 Shopify App Store reviews

Use the arrows to read individual reviews

super smooth app and killer customer service

— MOMORO & Friends

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— Dubai Love Toys 🎊❤️

Application très pratique et complète. possibilité de tout paramètrer pour parsonnaliser son chat. Il existe même un chabot.

— RolandBD

De AI Chatbot is slim, snel en werkt echt heel goed. Geeft duidelijke antwoorden en is super handig in gebruik. Ben er blij mee! :)

— FYTU

I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.

— OOOK

Have a small new webshop, and needed more personal service and ability to let potential customers know I'm there with a chat bot. ChatWay was installed, and it has a lot of features, and AI driven answers that indexes the webshop and can be given precise instructions. And this is the free version basics, really what I needed (for now) to hopefully grow.

— iKamper

Expensive for SMEs not a cost effective solution. amazing

— ndestore.com

I love how easy it is to comunicate with my customers!

— Botika Skincare

Very easy to use chat system!

— Rudy's Performance Parts

Very confusing in admin panel can't find my Q&As anymore just keeps asking me to upgrade.

— New Day Printers

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— Medora Compression

Very pleased I found Chatway. I wasn’t sure I wanted to add a chat function on the website because I thought it would give me a lot of work life chatting with people with too much time. Long story short: I immediately started the Solo plan because of the Life chat. I’m a bit old fashioned, I only use Lifechat and not the AI function. The personalizing options of this app are amazing. You can manua...

— chastity-shop

Great so far. Easy to setup and use. Also support are very quick to respond in the rare event you need any help. I would recommend!

— Surefix Workshop Manuals

I am using this app for my small store, where I get 1-2 chats every day. The free version of the app works great for this. Planning to upgrade later on when I get more chat messages and can discover more features

— Ausker

Thank You For the good service. And it's an easy program to set up on your shop

— TTT

Very good app! And it has a really good free AI service!

— HatarShop

Really happy with this app! It’s super easy to set up and works smoothly without any issues. The integration with WhatsApp is a big plus — it makes communicating with customers so much faster and more convenient. The features are simple to use, and everything feels well organized. It has definitely helped improve my customer interaction and overall experience. Highly recommend it to anyone looki...

— LumoraArte

what a fantastic addition to our store , Chatbot seems pretty good, no complaints, love the iphone app too . also setup on my pc , very easy to do . and there is a free version, our shop is new , so the free version is great for us. 10/10

— HorrorCells