Commslayer: AI Helpdesk & Chat

Helpdesk & chat by the ex-Lifetimely founders

by Actuals Oy · Launched: January 2024 · Free plan available.

4.9 (184) on Shopify Used by 482 Shopify stores

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AI-powered helpdesk & chat by the ex-Lifetimely founders

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About Commslayer: AI Helpdesk & Chat

Hey, Karri the founder here. We built this AI helpdesk because other support helpdesks stopped improving but kept raising prices.One AI inbox brings live chat, email, WhatsApp, Instagram, Facebook, and TikTok into one helpdesk. The AI agent resolves tickets, edits orders, drafts replies, summarizes threads, auto-translates 40+ languages.If you run subscriptions on Recharge, Skio, Loop, Stay.ai, Kaching, or Appstle, it all works inside the helpdesk inbox.Unlimited agents, even on Free plan. AI agent resolves helpdesk tickets across email, chat, WhatsApp, and DMs AI drafts, summaries, and auto-translate for 40+ languages on every ticket Unlimited helpdesk agents and seats on every plan, including Free Native subscription support: Recharge, Skio, Loop, Stay.ai, Kaching, Appstle AI moderates ad and post comments on Instagram, Facebook, and TikTok Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Actuals Oy
Category: Marketing & conversion
Pricing: Free plan available
Launched: January 2024
Rating: 4.9 (184) on Shopify

Key features

Unlimited agents and seats
300 conversations per month
300 AI agent messages & 300 AI drafts
Email, chat, WhatsApp, social DMs
Unlimited social media comments

Integrations with:

Checkout, Customer accounts, Facebook, Instagram, Judge.me, Loop Subscription, Recharge, Shopify Flow, TikTok

4 plans · starts free · 14-day free trial

100% FREE HELPDESK

Free

Plus 800

$39/month

Plus 2,000

$99/month

Scale

$299/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 80 Shopify App Store reviews

Use the arrows to read individual reviews

Very helpful with every question I've had

— Filter Flair

Implementation has been really smooth and straightforward and the team is very responsive and helpful. Good price aside, the interface is intuitive and the integrations are well thought out.

— Evive

Has been great so far! They are always adding new features and it makes our customer service so much easier

— Epoch Outdoors

empty

— Cubes

If you're looking for customer support without getting ripped off, you've found the answer. Commslayer is AI first, has an amazing MCP and is easily trained. We're stoked on them

— boostcous

Staff are fast, super helpful, and open to suggestions (and they actually implement them).

— Numin

Great support and fast problem solving! We appreciate their assistance and easy fixes. The platform is easy to use, comfortable approach and very helpful customer support. Thank you!

— Gentle Patches

Very easy to use and the support service is responsive!

— Slimove

incredible app for a forever free plan. incredible support, incredibly fast with updates. just the best.

— Fomari

It's really really great. Way better than gorgias and richpanel for sure for a way smaller amount of money. AI is SO Good that you can automated 90% of your tickets easily

— ETHNIK LIVING

Insane App for customer service. I get around 30 messages weekly that I can handle now way better than manually before. Also lot of interesting things coming in the future. Highly recommend!

— Lumenary Vision

Excellent customer support, generous free tier.

— MetalThreads

I really wanted this to be good but the AI is just really poor at being consistent and pulling the relevant information from the docs. Sorry

— The Mushroom Barn

UPDATE: THEY ARE TERRIBLE. THEY RUINED THE STORE BY RUINING THE WORK AND NOT DELIVERING EMAILS TO CUSTOMERS, PUTTING ALL SENSITIVE DATA IN DRAMA. PLUS, NO ONE ANSWERS EXCEPT A BOT. DO NOT TRUST THEM. THEY STEAL YOUR MONEY AND BREAK THE STORE. DO NOT TRUST THE POSITIVE REVIEWS. THE SUPPORT IS NON-EXISTENT AND WE WILL REPORT THEM. 0 STARS! The app has serious problems and configuration bugs! I conta...

— Polumi

We have used Commslayer in our NZ/AU ecomm business for 1+ years and love this app. The support team are easy to contact for any questions or requested improvements and you are updated regularly with developments in the software. We have had multiple agents using the app at a time and it's great to answer customer replies (using canned responses) or to collaborate with other team members before a...

— Push Gummies

Excellent app. Very good value and the team is constantly improving.

— Morning Water

Great app and good support as well. Was having some issues here and there due to a wrong set up from my side and the team helped me out quickly! Would recommend!

— Celeste London

The 2 one Str reviews written by others doesn't reflect our experience. i have zero interest in this business and as a client, they are very very very supportive and responsive. To feel protective over them as a client tells you how we feel abt this wonderful company.

— Anothersole.com

Customer Service is exceptional. They are hands-on and will address the concern as soon as they can.

— Ankhway

Gorgias and Zendesk watch out! these guys are going to smoke you! The platform takes a bit of time getting your head around - i got on an onboarding call and the team was really helpful including Bernardo. They are working very hard and there are some growing pains but excited to adopt this product fully!

— Calily Bridal

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