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Convi: AI Chatbot & Live chat icon

Convi: AI Chatbot & Live chat

Claude-powered AI chatbot helpdesk. answers FAQ & contact us

by Convi · Launched: June 2025 · Free plan available.

5.0 (12) on Shopify Used by 254 Shopify stores +38 installs · 30 days Built for Shopify

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Enterprise AI sales chatbot: cleans inbox, answer FAQs with AI agent, acts as AI shopping assistant.

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About Convi: AI Chatbot & Live chat

Convi is a Generative AI Chat bot that handles your store's FAQ, helpdesk, help center and contact us forms for free 24/7 (You can confirm manually). The AI agent learns from your products, policies and knowledge base in one click, then answers customer questions like a real shopping assistant. Replaces your help desk, contact us page and FAQ section with one chatbot. Multilingual. No code. Setup in 5 minutes. The AI chatbot escalates complex tickets to your team so you focus on what matters. Answer questions instantly using AI trained on your store's own data. Provide 24/7 support and resolve common questions on orders, shipping & returns. Help customers find the right products with a built-in product search. Let AI handle first-line support; escalate complex issues to your team's inbox. Support your global customers by chatting in multiple languages automatically. Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer
Convi
Category
Marketing & conversion
Pricing
Free plan available
Launched
June 2025
Rating
5.0 (12) on Shopify

Key features

  • Unlimited test chats - No live access
  • Unlimited product catalogue
  • Answer based on product & store data
  • Native Shopify integration
  • Multilingual responses
Integrations with:

Checkout, Gorgias, OpenAI, Shopify Admin, Zendesk

4 plans · starts free · 7-day free trial

Test only

Free

Starter (Tier 1)

$19/month

Starter (Tier 2)

$49/month

Starter (Tier 3)

$99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 16 Shopify App Store reviews

Use the arrows to read individual reviews

Excellent!!!!
— Shoes Point
Was very imprssed with the pretty much instant help i recieved from Sean. Fixed my issues straight away and didnt cause any issues. Great service! Thanks!!
— Gadgets ona Roll
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
— Advanced Acoustics
The support from this app is unmatched. I am absolutely pleased with Shawn best agent of the whole year
— Ippum
Me han ayudado en todo, ha sido una atención excelente y rápida, Muchas Gracias!!!!
— Bonsái Eterno
ottima esperienza con Shawn, veloce nelle risposte e molto disponibile. Grazie del tuo intervento.
— Smart Innova Shop
Thanks Dela, outstanding customer service—they truly went above and beyond to assist me.
— both paris
La app funciona super bien, Dela me ha ayudado a configurarla y ahora mi tienda da mas confianza a los clientes. 10/10
— Aireva
Thank you Shawn and Convi. What exceptional customer service, they really went out of their way to help me. Easy to customize and makes such a difference to productivity.
— Just Canna
The best AI Chat on Shopify and the support (Mohammedreza specifically) is phenomenal - I love that for each use case in the customer journey, we can use Convi to provide a solution to our customers.
— MedShop Direct
It’s straightforward and simple to set up, easy to understand, and eliminates the hassle of responding to repetitive questions.
— MATT3R
Setup was quick and easy, and the team behind this app is amazing. They truly go above and beyond to help. We haven’t tested everything yet, but the support and experience so far have been excellent!
— Kadbanoo
NOT FREE! It doesn't say Free Plan Available or Free to Install, it says FREE! Please look up the word free in the dictionary, this is false advertising, it is not FREE. You get 100 messages for free, then its $19.00 a month, waste of time and effort.
— Rare Plus Apparel!
We are a newly formed business. On our research to find an Ai Chatbot for we found Convi. We started with a Free Plan and from the get go the support and service was excellent. Dela has been amazing and so willing to help. (Shout out to Dela). They customised the look to be based on our brand and assisted us with knowledge base for FAQ's. Looking forward to see what more Convi has to offer.
— WOOP
Really Great app, Very high Value great minimalist design and very responsive customer support
— Putrioli
Very easy to use. We installed the app and set it up within a few minutes. We plan to keep using Convi to monitor the results and responses. I'll update this review later.
— BearShop

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