Crisp ‑ Helpdesk & AI Chatbot

by Crisp · Free plan available.

4.9 (27) on Shopify Used by 2,879 Shopify stores

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Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.

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About Crisp ‑ Helpdesk & AI Chatbot

Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help.With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support.Take advantage of Crisp to create the perfect experience for your e-commerce store. Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ... Easy AI bots to human handover when AI falls short Dedicated FAQ builder that feeds AI Agents to build powerful chatbots Custom-trained AI agent to respond to customers as if they're part of your team Ready-to-use multichannel AI Agent that just need you to hit "publish" Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: Crisp
Category: Marketing & conversion
Pricing: Free plan available
Rating: 4.9 (27) on Shopify

Key features

Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform

Integrations with:

Aircall, ChatGPT, Checkout, Gmail, Instagram, Klaviyo, WhatsApp

4 plans · starts free · 14-day free trial

Free

$45/month

$95/month

$295/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 43 Shopify App Store reviews

Use the arrows to read individual reviews

Crisp is the Backbone of Our Lean, Mean Tech Stack Reviewed by: Ian (Founder, WALL ART by Sonia) As a brand-new startup with limited manpower and a relentless vision, we needed tools that could punch above their weight. Crisp has been a standout from day one. It integrated seamlessly with our Shopify store and fits beautifully into the lean tech stack we assembled—alongside Klaviyo, Rapid Reviews...

— WALL ART by Sonia

ravi de la solution qui est synchronisée avec notre notre Aircall, et Klavyo...

— Rutile

Je recommande à fond Crisp : super facile à installer, génial à utiliser pour le traitement du chat et des tickets clients. Le service client est super réactif (et sympa !).

— Jho

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— Féroce

Super app! heeft heel addons om extra functionaliteiten te installeren en zelf een live vertaling voor als je buitenlandse klanten krijgt! Echt super. En voor een hele schappelijke prijs ;)

— Betonstunter

Une application efficace et une équipe à l’écoute ! Grâce à Crisp, nous avons pu structurer et automatiser notre service client tout en maintenant un accompagnement personnalisé et une réelle proximité avec nos clients. La plateforme offre une interface intuitive et performante, avec de nombreux outils pour améliorer notre service après-vente : gestion centralisée des conversations, chat en direc...

— DIJO

Very professional and complete helpdesk Chat app. New features and updates keep rolling out on a regular basis. Keep up the good work guys! Pieter-Willem Founder Stoked

— Stoked Boardshop

It's a great all-in-one communication tool. Perfect to allow sales and support worlwide.

— Movement Assessment Technologies

Super plateforme de ticketing qui une fois mise en place permet de ne rater aucune demande client sur tous les canaux.

— Lagoped

Crisp offers unbeatable pricing. 10x cheaper than competitors and just as powerful. Their support team is responsive and solved my WhatsApp issue in minutes. Highly recommended!

— Zero Nutrition

Crisp est une solution efficace et intuitive pour la gestion du service client. Le chat en direct, les automatisations et l’IA facilitent la relation client au quotidien. Simple, fluide et performant !

— Plante Île-de-France

Très bonne expérience avec Crisp. L'accompagnement a été efficace, ce qui nous a permis de revoir nos processus internes et de gagner un temps précieux.

— Les Petits Prödiges

I’m using Crisp.AI on the Essential plan to handle customer inquiries, and I’ve noticed that the Copilot feature doesn’t work as well as it should. Previously, I used Gemini integrated with Gmail, and it consistently provided accurate answers, corrected my English grammar, and started emails in a more polite and professional way. Gemini also allowed me to introduce a custom prompt, and from ther...

— Twitter Bikes

Very hard to leave once you've registered... I'm unable to delete my account. The only option left is GDPR request... Seems to be made intentionally difficult!

— Abbey Essentials

Don't buy from this company! As a global company, we have a customer service team based in China, but this company refuses to allow our Chinese employees to log in! This company is suspected of regional/racial discrimination! This company should be shut down immediately

— TEST

We are surprised by the issues we encountered during the application process. 1. Our email has never been registered before, yet when we attempted to sign up, we were informed that registration was prohibited. This has prevented us from experiencing the service. 2. Additionally, the overall experience has been quite frustrating. I tried to use your own online chat software, but unfortunately, I...

— Nimall

Errors have been reported during the registration process, and after two days, the registration was finally successful, and then errors began to be reported during the process of binding the website domain name. At present, the domain name cannot be successfully bound, which is a bad experience.

— SERENEWIG