Desku: Leading AI Chatbot

Automate customer service & boost sales with Desku AI Chatbot.

by Desku.io · Launched: April 2022

4.5 (2) on Shopify

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Desku automates customer support,provides product recommendations, and tracks orders with AI Chatbot

Get it on Shopify →

About Desku: Leading AI Chatbot

Desku is an AI-powered chatbot that automates customer support, provides real-time order tracking, and enhances sales with personalized product recommendations. It instantly responds to customer inquiries, reducing support workload and improving response times. Designed for eCommerce businesses, Desku increases conversions, streamlines live chat interactions, and ensures 24/7 customer service through AI automation. Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox Order management: Edit, refund, duplicate, and cancel orders From Desku itself Quick responses: Resolve questions instantly using AI-powered ticket management AI CoPilot for Support teams to have all the customer details at finger tips Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer: Desku.io
Category: Store management
Pricing: Paid
Launched: April 2022
Rating: 4.5 (2) on Shopify

Key features

Upto 2k Active Bot Users
Store Connect Upto 1
Unlimited tickets per month included
Live chat
Chatbot

Integrations with:

ChatGPT, Email, LiveChat, Telegram, WhatsApp API, instagram

2 plans · 7-day free trial

Team

$49/month

Business

$69/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 12 Shopify App Store reviews

Use the arrows to read individual reviews

Desku is one of the best ai customer service software for Shopify stores looking to level up their customer service game. The platform is super easy to use. So far so good. keep up the good work.

— Hathi Masala

We're thrilled with Desku! The AI CoPilot is a fantastic tool for our support team, providing all necessary customer details instantly. The seamless order management within Desku is very user-friendly. Highly recommend this app!

— Brandy

Desku’s platform is fantastic. Highly recommended

— Abbasai Monk

Absolutely love Desku! The AI ticket management is super fast and efficient. A must-have for online stores!

— Minnie Mart

We love Desku. The AI chatbots and real-time translation help us serve our global customers. The order management features are top-notch, and the support team is always helpful. Highly recommend!

— Reckless

Desku is easy to use and has made our customer service more efficient. The automated responses and AI Ticket management are fantastic. A must-have for online stores!

— Obuy shop

Desku has improved our customer support. The AI CoPilot gives us all the info we need quickly. It's also great for managing orders. Highly recommend!

— Sweet Sprouts

Desku makes managing customer service easy. The AI chatbots answer common questions, and the order management features are very helpful. Love it!.....

— BabyBliss

Works well. Can be a bit glitchy but their support is very easy to use and issues are addressed promptly.

— Buzzy Seeds

We have been using Desku for quite some time after replacing Freshdesk. Support team is always ready to help and fix things. Email deliverability is good, UI looks polished and professional, and they're coming up with integrated chatbot as well. Highly recommend.

— Daedalus Designs

I've been using Desku for a few months and I must say... it has improved so much! I love the new features and can't wait for what's next.

— Leyla Luxe Collection - Wholesale

I use this app as a primary way to communicate with my customers. Having all communication in one place is—a massive plus for my business. I love how there are regular upgrades.

— Leyla Luxe Academy

Overview 1 / 12