Emotive: SMS Marketing

Grow revenue faster with Conversational SMS/Text Marketing

by Bloom Digital By Privy · Launched: May 2022 · Free plan available.

3.7 (89) on Shopify Used by 899 Shopify stores

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Conversational SMS Marketing is a high ROI channel for Ecommerce stores. Try it today.

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About Emotive: SMS Marketing

Engage your customers through automated two-way text message conversations. Your Emotive plan comes with dedicated strategy, support, and copywriting resources and even offers do-it-for-you options to ensure you maximize your revenue.Emotive is easy to use and risk-free to get started. We offer ROI guarantee or your money back. Build your SMS audience compliantly with customized pop-ups and checkout flows Create two-way SMS campaigns easily from 600+ pre-tested templates Segment your customers and automate abandoned cart messages or promotions Take advantage of do-it-for-you support, strategy, and copywriting services Drive revenue and measure success with attribution analytics and reports Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Bloom Digital By Privy
Category: Marketing & conversion
Pricing: Free plan available
Launched: May 2022
Rating: 3.7 (89) on Shopify

Key features

Conversational SMS Marketing is a high ROI channel for Ecommerce stores
Try it today

Integrations with:

Gorgias, Klaviyo, ReCharge, Slack, Zapier, Zendesk

1 plan · starts free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 100 Shopify App Store reviews

Use the arrows to read individual reviews

The integration was super easy. The best part about the Emotive is the customer experience managers. They are invested in the growth of not only my SMS list but of my brand overall. The one-on-one help is invaluable for small businesses.

— Undra Celeste New York

As a person new to using SMS marketing I wasn’t sure what to look for. Emotive knows what they are doing to help small businesses, they are a full service provider, organized, helpful with strategy and listen to my requests. I recommend this team.

— Ruff Bar

emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive.

— Ohio Flame

There are SMS platforms that send broadcast messages (a la email blasts), and then there are Conversational Messaging apps like Emotive. It has changed our business and provides a consistent 35X ROI! Create new connections with your shoppers, and take your revenue to new heights. We love Emotive!

— YALA

Emotive is great if you're looking to really hone in on SMS. They have all the features built out to get high ROI from your messages, and the support team to help you do so. That's all you can ask for in an SMS platform imo. The monthly bill can get pricey if you're not conscious about how many credits you're sending each time, but that's with any SMS service.

— Hogsworth

It was great working with Emotive. 10/10 for their sales pitch, and 10/10 for their customer support. I've worked with competitor SMS marketing software before but no one can beat Emotive's customer support experience. Overall when it comes to numbers, SMS marketing has been the big thing for us in 2024, and Emotive's popup and pixel surely helped a great deal in that. They actually care about you...

— Mandujour

Emotive is a great introduction to sms/mobile marketing. Very hands-on and invested in growing your business and connecting with your customers. Highly recommended.

— WAYA WEST

Emotive has been instrumental in increasing my bottom line at glo luxury oils. Initially, I was hesitant to invest $200+/mo but after the first SMS campaign, the ROI was 5x and it keeps increasing to my surprise each and every time I use it. The support team, Nikki and JC have been so helpful in creating campaigns and segments for me during busy seasons. The set up was a breeze as they held my han...

— glō Luxury Oils

We love Emotive! Our customers are engaged and love receiving discount codes and keeping updated as to the sales and events we offer and tracking for their orders and so much more! Its easy to learn and is a big part of our business! Staff is great and will help you with every step!

— Ulla-La Boutique

We have had emotive for About 4 months now. The product works great and the support is amazing

— SOLE PLAY

Emotive has made it very easy to reach out to our SMS list with great segmenting options, awesome support (who will even write your texts for you), & an intuitive user interface. When Emotive created its own pop-up for gathering phone numbers and email addresses from customers, JC and the support team took care of the entire migration for us. This is definitely a good option for businesses using...

— OutdoorVitals

We have been partnering with Emotive for our SMS marketing needs for several years now, and our experience has been nothing short of exceptional. Emotive has proven to be a very reliable and effective partner, seamlessly integrating into our marketing strategy with minimal effort required on our end. Their platform works efficiently in the background, allowing us to focus on other aspects of our...

— Wildkin

The app itself works OK but the pricing structure is very complicated. Plus READ THE CONTRACT CAREFULLY. Parts are misleading and you are committing for a year plus automatic yearly renewals whether you want to or not. It ended up a massive financial mistake as the fees did not justify the ROI. I will never use them again.

— ROCKING MERCH

Working with Emotive was extremely negative and exhausting. Pricing elements such as carrier fees, taxes, minimum spend requirements is Confusing and poorly disclosed, Reporting is extremely unreliable. I strongly recommend merchants to stay away and seriously consider Better and Cheaper alternative solutions before making the same mistake. AVOID!

— Osmotics Skincare

I have been trying to cancel my subscription with Emotive for months now and they keep charging me. They were originally responsive but now never respond to any of my emails. The only time they responsded when I requested to cancel was to try and upsell me on their other services. DO NOT sign with them.

— The Fantasy Box

As a small business owner, I can confidently say Emotive has the worst billing practices I’ve ever dealt with. After missing a payment, they tried charging my card 29 times in one month. Yes, twenty nine. When I finally made a one time manual payment, they took that as permission to keep using that card for future charges, even though it was never saved or authorized for ongoing use. They brushed...

— Olivia J.

If I could give them a -10000 Star I would! I am a 50Million Dollar Brand and this company is attempting to steal my list and my short code phone number. They lied to get me on there platform and did not have the integrations and the insights that are up to date. When i said I wanted to leave they told me I had to pay 50K or they would keep my list of over 200K subsciber's that I have spent Millio...

— Hollywood Hair Bar

We have now used both Emotive SMS and their Pixel services. The people there are nice but on two separate occasions Emotive has grossly over promised and under delivered. We were stuck in an SMS contract that took our previous 40x ROI at Post Script SMS services to 2-3x with Emotive. The pricing and contract cost us dearly. Fast forward years later, Emotive reaches out to have us try their new P...

— Boundary Supply

THEY WILL LOCK YOU INTO AN AUTORENEWING 12 MONTH CONTRACT WITH CONFUSING CANCELATION RULES (The most expensive rate on the market) Go with klaviyo, omnisend, attentive, or a slew of other better priced and more user friendly options Worst experience using a software I've ever had. We had a year long contract with them beginning in January '23 and as December rolled around we decided to start s...

— Nfinity

Never again! It's unfortunate but it seems like the classic tale of a company that grew too big too quick. Customer service was appalling, you would have to wait days for a response & more often than not the response not correctly addressing the issues/worries/questions. We asked for a custom plan as our usage did not include many of the features advertised. They agreed and yet never actioned the...

— Racecraft Australia

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