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Ernest: AI Chatbot & Helpdesk

AI support agent that answers orders, returns and FAQs 24/7

by Ernest · Launched: July 2026 · Free plan available.

5.0 (6) on Shopify
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Ernest is an AI chatbot and helpdesk for Shopify. It answers customer questions, tracks orders, handles returns and recommends products 24/7. Free plan.

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About Ernest: AI Chatbot & Helpdesk

Running a small store means answering the same questions all day: where is my order, how do I return this, is this in stock. Ernest is an AI chatbot that learns your pages, policies and products, then answers 24/7 in your customer's language. It handles order tracking, returns and cancellations, and answers pre-sale questions like a shopping assistant. What it cannot answer goes to your team by email with full context, so it works as a help desk without the ticket queue.

Last verified: September 27, 2026 · Fresh

App details

Developer
Ernest
Category
Store management
Pricing
Free plan available
Launched
July 2026
Rating
5.0 (6) on Shopify

Key features

  • 100 conversations, lifetime
  • Never expires, no card needed
  • 1 knowledge source
  • 500 conversations/mo
  • 10 knowledge sources
Integrations with:

Email

4 plans · starts free

Free

Free

Starter Plan

$49/month

Growth Plan

$149/month

Scale Plan

$299/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 7 Shopify App Store reviews

Use the arrows to read individual reviews

Easy installation process. The multilingual support (we ship internationally) has been seamless. and the devs were quite responsive
— LittleAngelDreams
Switched over from a per-resolution based chat agent, migration was easy and costs should be lower long term
— The Frazzled Flame
Being able to see re-occuring issues in my store was quite useful, was able to use that feature to change my listings. Wish it would go a bit further in the recommendations but overall no complaints
— noblehavenpetcare
The product was intuitive to use, a lot of my customers reach out on whatsapp and messenger so having that integration was helpful. I did have to spend some time tuning it to speak in a way that I liked, but once I did it worked well
— Black Dove Apparel
The team helped me get set up and were very responsive with any questions I had. I was able to get it live and functional on my store within the same day I stalled it.
— Linssan Inc
Ernest has been a great addition to my Shopify store. It's easy to use, reliable, and has helped streamline my daily workflow.
— The Sunnah Store
We have been using Ernest with our store, and it has been a great addition. The answers it provides are accurate. I also enjoyed being able to run simulations to fine tune the chat
— Chris Edward

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