ExchangeIt Returns & Exchange

Handle returns, refunds, and exchanges with less manual work

by Stoic Labs · Launched: September 2015

5.0 (85) on Shopify Used by 10 Shopify stores Built for Shopify

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Save hours on returns and exchanges with a simple admin portal and optional customer self-serve.

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About ExchangeIt Returns & Exchange

Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. All-in-one returns: Process refunds, exchanges, restocks and customer emails Self-service portal: Branded return and exchange page and emails for shoppers Instant exchanges: Create replacement orders with automatic inventory management Flexible refunds: Auto-calculate amounts or offer credit to boost retention Full restock control: Select products, quantities, and warehouse locations Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer: Stoic Labs
Category: Orders & shipping
Pricing: Paid
Launched: September 2015
Rating: 5.0 (85) on Shopify

Key features

10 returns or exchanges per month
Admin Request Manager
Same Order Exchanges (new fulfillment)
New Order Exchanges
Return tracking

Integrations with:

Checkout, Custom Domains, Email, Shippo, Shopify Admin, Zapier

3 plans · 7-day free trial

Starter

$4.99/month

Standard

$9.99/month

Advanced

$19.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 94 Shopify App Store reviews

Use the arrows to read individual reviews

The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they even went above and beyond to help with a custom requirement. It’s rare to find a team that cares this much about their users.

— SimplifiNest

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— Ray Darten

We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!

— Airmed Scrubs

Great app. Great support.

— STANCLAN

ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!

— Millwoods

Best exchange app ever

— NoMatterWhat

The developer is incredibly friendly and responsive. They addressed my additional requests promptly and efficiently. I’m truly grateful for their excellent support—highly recommended!

— L'ENTROPISTE

Unfortunately this app does not work with our e-tail back-end software (Skubana) so we're going to have to find another solution.

— Blue Steel Jewelry

App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.

— BigTopShirtShop.com

This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !

— Indirookh

Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.

— Faja Girl

Great app, easy to use for merchant and customer. Alex was so helpful with the walkthrough and answering any questions I had. Customer service is next level! And your customers will love the ease of this app.

— Jador The Label

AMAZING APP EVER!!! Adrien is super developer, he helped to us for any topic any time. Hardly recommended app and team.

— Cosa Uniform Europe

works great

— DGN-Kilters

App recently installed, not used yet. Easy to install and excellent customer service! Adrien is very approachable and offers immediate solutions. If they don't exist for your needs yet, he thinks along with you and tries to get it sorted as soon as possible. For now, really great and highly recommended!

— NewOn

I give the ExchangeIt Returns & Exchange app a well-deserved 5 stars! Their customer support is incredibly responsive, with immediate replies that make any queries or issues a breeze to handle. The app also boasts a range of useful features that are intuitive and easy to navigate, making the whole experience smooth and efficient. Highly recommended!

— Se-Luna

Their customer service is great and caters to each store's needs. What a cool app.

— My Store

We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process. Note...

— IntelliSkin

An excellent app that we've been using for yers now. Very user friendly, reliable and great support regarding whatever questions that may arise.

— Handsome Stockholm

I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.

— Q30

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