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HelpDesk for Ecommerce support
Automated help desk for smart, team-based ticket resolution
by Text · Launched: January 2021
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About HelpDesk for Ecommerce support
HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations. Use solid collaboration HelpDesk features to solve client cases together. Automate ticket resolution with custom HelpDesk rules and macros to save time. Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you. Customize your message layout to respond professionally and stay consistent. Track customer insights using the shopping history in the HelpDesk ticket. Show more Show less
Last verified: July 17, 2026 · Fresh
App details
- Developer
- Text
- Category
- Store management
- Pricing
- Paid
- Launched
- January 2021
- Rating
- 1.0 (1) on Shopify
Key features
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
ChatBot, Checkout, LiveChat, Salesforce, Slack, Zapier
2 plans · 14-day free trial
Team
$34/month
Business
$59/month
Plans and prices as listed on the Shopify App Store.
Ratings & reviews
Overview 1 / 1
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