Hive Help Desk

Multi-channel inbox with AI replies

by Backroom Studio · Launched: June 2026 · Free plan available.

0.0 on Shopify

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

All-in-one helpdesk: live chat, email, Messenger, Instagram, WhatsApp & SMS in one shared inbox.

Get it on Shopify →

About Hive Help Desk

HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster. Set up automation rules to route tickets by channel or language, track response times with SLA monitoring, and add a customizable chat widg Unified inbox for live chat, email, Messenger, Instagram, WhatsApp and SMS View Shopify orders and customer details alongside every conversation Auto-translate messages in real time across five languages Customizable live chat widget with business hours and omnichannel menu Automation rules to route and assign tickets by channel or language Show more Show less

Last verified: July 22, 2026 · Fresh