Shopify Inbox
An AI sales associate for your online store
Hive Help Desk
Multi-channel inbox with AI replies
by Backroom Studio · Launched: June 2026 · Free plan available.
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About Hive Help Desk
HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster. Set up automation rules to route tickets by channel or language, track response times with SLA monitoring, and add a customizable chat widg
Last verified: September 2, 2026 · Aging
App details
- Developer
- Backroom Studio
- Category
- Store management
- Pricing
- Free plan available
- Launched
- June 2026
- Rating
- 0.0 on Shopify
Key features
- Email + 1 channel
- 1 agent seat
- 100 conversations/month
- Community support
- EVERYTHING IN FREE, PLUS
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4 plans · starts free · 14-day free trial
Free
Free
Starter
$49/month
Growth
$189/month
Pro
$439/month
Plans and prices as listed on the Shopify App Store.
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