HumanTouch: Helpdesk & Chat

Help Desk Platform with Verified Human Agents & Transparent AI

by Human Touch Technologies Inc. · Launched: June 2026 · Free plan available.

5.0 (1) on Shopify

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Customer Support Platform with Verified Human Agents & Transparent AI | Support your customers trust

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About HumanTouch: Helpdesk & Chat

We believe Customer Support should always have a HumanTouch.Our platform brings email & live chat messages into one Shopify-native inbox. View orders, issue refunds, and manage tickets in the simplest way possible. Save even more time with our AI assistant Hewie, who can help you pull order details in real-time and auto-draft responses. Edit & verify all AI-generated messages before hitting send. Handle repetitive inquires with automations, and save time with saved replies + internal notes. Unified Inbox: Email, Chat & Social all in one place. Live Chat: Respond to customers in real-time with real verified humans. Transparent AI: verified human agents are supported by AI that learns your store Knowledge Base: Easily publish self-serve articles to your knowledge base. Automations & Saved Replies: Create selfserve options to decrease ticket volume. Show more Show less

Last verified: July 22, 2026 · Fresh

App details

Developer: Human Touch Technologies Inc.
Category: Store management
Pricing: Free plan available
Launched: June 2026
Rating: 5.0 (1) on Shopify

Key features

Human2Human connection is always free
Free Chat Widget for your Storefront
Offline messages stored in your inbox
Up to 50 most recent conversations
1 Verified Human User

Integrations with:

Shopify Admin

4 plans · starts free · 14-day free trial

Basic Human

Free

Human Enabled

$39/month

Human Empowered

$99/month

Human Unleashed

$299/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 1 Shopify App Store reviews

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Human Touch is a great app that is easy to use and helps us manage our tickets. It has quick Shopify actions built into it, so if I need to issue a refund or edit an order I can do it with the click of a button. There are many more features included that we haven’t even touched yet. It feels like a one-stop app that integrates everything needed to run a Shopify store easily and efficiently.

— Soapworks CA

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