Inventory Planner by Sage

After investing over two months and significant effort in implementing Inventory Planner by Sage, I strongly advise against this product and the company behind it. Despite paying more than $2,000 for professional implementation services, we were largely abandoned to navigate the process independently. Support responses were excruciatingly slow—often taking a month or more, particularly after we r...

Terrible, terrible experience. Something broke with the connection at the end of September 2025 and it has basically rendered IP useless to us. The data is not syncing and we are not able to use it even though we JUST paid for an entire year ($4k). Customer service is slow to respond and we're now demanding a full refund after 21+ days of "attempting to resolve this with our engineers." Even the...

I had a very bad experience with their customer service. I needed help reinstalling the app and was ready to pay for the monthly subscription, but I was told that my company was too small for their service. They explained that they had changed their “business model” and are now focusing only on much larger companies. I was advised to contact them again once I reach more than 1 million dollars in a...

Stuck Paying for a Product We Can’t Use We’ve been with Inventory Planner since before Sage acquired them—back when the platform was lean, reliable, and backed by great customer support. After the acquisition, our subscription cost was increased threefold. In early 2025, after renewing our annual subscription, we transitioned to a 3PL that Inventory Planner had no integration with. Despite reach...

Software itself works fine and I used it for a few years. It saved me a lot of time with PO and forecasting stock levels. HOWEVER, since purchasing IP, Sage have increased the annual/semi annual fees dramatically with no signs of stopping. They will corner you in an automatically renewing contract and bleed you dry. Luckily there are a number of solid alternatives out there now. I would avoid at a...

We have used Inventory Planner for years and were big fans of the tool. It has helped us with inventory forecasting in the past. Over the last few months, we have had significant challenges with Inventory Planner API with Shopify, and our data has been intermittently been syncing in Inventory Planner. For example, our last sync was Jan 13, 2025. This syncing issue has repeatedly happened over the...

This app ended up being useless for us, a huge waste of time and money. Be careful what you commit to, make sure you have an out if you can't use it. We couldn't generate accurate forecasts that take into account the seasonality of our product. When set to last sales, which was originally recommended by the IP team, it dramatically over forecasted sales and reorders. The other two methods didn't...

Inventory Planner is not robust enough for our needs and has a lot of bugs. Customer support is lacking after the initial training period. Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year fo...