IssueDesk

Track, manage, and resolve order issues in one place.

by Fantasium Media · Launched: May 2026 · Free plan available.

0.0 (2) on Shopify Built for Shopify

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Log and resolve order issues like damages, returns, and anything else directly in your admin panel.

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About IssueDesk

Managing order issues through spreadsheets, sticky notes, or emails slows your team down and frustrates your customers. IssueDesk brings issue tracking directly into your Shopify admin so nothing falls through the cracks.When a problem comes in, create an issue in IssueDesk - it is automatically linked to the Shopify order. Categorize it, set a priority, assign it to a team member, and track it through to resolution. Every update is logged in a timeline so your whole team stays in sync. Link issues directly to Shopify orders and select affected line items Dashboard showing open issues, overdue follow-ups, and urgent items Assign issues to team members with automatic email notifications Add notes with @mentions to collaborate and keep your team in the loop Custom categories, statuses, and fields to match your workflow Show more Show less

Last verified: July 21, 2026 · Fresh

App details

Developer: Fantasium Media
Category: Marketing & conversion
Pricing: Free plan available
Launched: May 2026
Rating: 0.0 (2) on Shopify

Key features

10 open issues
Email notifications
Editable categories
50 open issues
CSV export

Integrations with:

Shopify Admin

4 plans · starts free · 14-day free trial

Free

Starter

$9/month

Pro

$29/month

Business

$79/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 2 Shopify App Store reviews

Use the arrows to read individual reviews

This is a game changer for our customer service team! We are able to all know what is going on at all times. In one place and how urgent issues are. I love being able to tag people to bring items to their attention! This is a great 10/10 app!

— Mintwood Home

I truly cannot recommend IssueDesk enough. Not only is it extremely affordable, it’s super user friendly, the support team are so fast with responses, and its developers actually care for its users and take suggestions and feedback seriously. The new option to add attachments to issues is flawless, and being able to configure categories, statuses and add custom fields is great! Honestly, I cannot...

— Hey Paper

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