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Jotform AI Chatbot ‑ Live Chat icon

Jotform AI Chatbot ‑ Live Chat

Improve customer support with AI livechat and boost your sales

by Jotform Inc. · Launched: April 2025 · Free plan available.

3.7 (30) on Shopify Used by 1,942 Shopify stores Built for Shopify

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Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales

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About Jotform AI Chatbot ‑ Live Chat

These AI-powered help desk solutions help businesses manage customer conversations automatically across chat, FAQ and live interactions. Intelligent agents respond instantly, resolve issues, and guide users in real time, 24/7. A built-in support workspace brings together live messaging, automated replies, and self-service answers to reduce workload and speed up responses. Merchants can provide faster, more consistent help through a scalable communication experience with an AI assistant. AI chatbots provide real-time, personalized assistance on products and policies. Shopify integration keeps product and order details updated no coding needed. Smart automation handles inquiries, guides purchases, and recommends products. Provide customer support over chat and voice calls with human-like AI responses. Your customers can communicate with you via WhatsApp, Instagram, and Messenger. Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer
Jotform Inc.
Category
Marketing & conversion
Pricing
Free plan available
Launched
April 2025
Rating
3.7 (30) on Shopify

Key features

  • 5 Chatbots
  • 100 monthly conversations
  • 10,000 monthly sessions
  • 50 minutes phone calls
  • 250 monthly SMS
Integrations with:

Canva, Instagram, Messenger, SMS, Shopify Admin, WhatsApp, Wordpress

4 plans · starts free

Starter

Free

Bronze

$39/month

Silver

$49/month

Gold

$129/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 30 Shopify App Store reviews

Use the arrows to read individual reviews

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— سكة تك ستور
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— DIALLO & FAMILLY
I was getting tired of trying Chat ai agents having tested many. This one actually works amazingly well . I tested it with many scenarios questions and even got angry with it it to test its response. It learns very well and outshines its competitors . More importantly it interacts with the customers very well and promotes sales . AAA
— Paul Parker Creative Artist
wow jotform exceeded my expectation
— Dream Yarn
good experience
— The Pet Hub
I would like to formally express my dissatisfaction with both the chatbot implementation and the level of customer support we have received so far. The bot is currently performing terribly and is actively harming the customer experience on our website. It repeatedly confuses products, provides incorrect prices, invents false minimum order requirements, and gives customers misleading or completely...
— AlkoNaWesele.pl - Wódka na Wesele, Wina, Whisky, Piwa, Napoje Weselne
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— CommFront
I've purchased on Dec 20th the chatbot because of the Instagram integration. There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work. None of the features I paid for works so I'v...
— Aecio Sarti Art Gallery
Need support and it lags a lot
— BBD GIFTS
Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone ha...
— Nimbus
Sadly, there’s no real support available. We’ve been trying to reach someone since yesterday with no response. The chatbot doesn’t integrate properly with the 17Track app — the tracking link leads to a 404 error (tested in preview, not live). The bot also asks users to contact support too often, even for simple questions that could be fixed with better training. You have to upgrade and pay to tra...
— Canvas by Numbers
Did not work at all, the UI just totally hung in the app and I could not even get it to work. Bad times
— Cyclone Pods
You need to add a lazy loader feature, or something similar as it is slowing down my page load speed. After testing in Google Insights, my mobile load speed is 27, and my desktop load speed is 50. And as you may know this is a big factor for Google search results.
— Barbecue Parts Depot
perfect for online business
— Sofa Covers
It's an amazing app
— EZ Elements
Seamless Integration
— Zyu
Super customizable. Best app Ive used so far, period
— The Disciple Daily
So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.
— RM Outpost
I had some trouble upgrading my plan through Shopify since the discount wasn’t applying. It took a bit longer than expected, but Jotform eventually fixed the problem and honored the discount. Thank you for making it right — everything is working well now.
— American Tile Depot
ME GUSTA LO AGIL Y EFICIENTE QUE RESPONDE.
— NEW STORE

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