Keeping ‑ Helpdesk for Gmail

The customer support helpdesk that integrates with Gmail

by Katsu Ventures · Launched: August 2021

5.0 (1) on Shopify

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Keeping is the easiest way to share a support inbox without ever leaving Gmail.

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About Keeping ‑ Helpdesk for Gmail

Keeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external help desk. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team. Then you can assign, discuss, and prioritize it right inside Gmail. See your customer's order information right inside Gmail. Sync your support account to your personal or work Gmail. Advanced reports measure response time, ticket volume, and agent performance. Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer: Katsu Ventures
Category: Store management
Pricing: Paid
Launched: August 2021
Rating: 5.0 (1) on Shopify

Key features

Unlimited support tickets
3 Support Agents Included
5 Shared Mailboxes
2 Workflows
No Branding

Integrations with:

Gmail, Google Workspace, Gsuite, HubSpot, Zapier

2 plans · 14-day free trial

Plus

$33/month

Unlimited

$48/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 3 Shopify App Store reviews

Use the arrows to read individual reviews

We love using keeping! It's so easy if you work with multiple people and multiple inboxes. Our workflow has been going so much smoother since using Keeping. Another thing that we really appreciate is the customer service, whenever we have a question, you'll have an answer in no-time! All in all a great company to work with! :)

— ZAZAY Europe

tl;dr - Keeping is exactly what we have been searching for to better handle our customer inquiries via support emails, and in a more professional manner. :) --- As a small company the "Plus" subscription is plenty for our needs, as opposed to the also-affordable "Unlimited" plan. (We also chose the annual payment plan for the 20% off deal they were offering at the time.) - Everything is done right...

— Vara Safety

I LOVE KEEPING AND THEIR STAFF!!! Keeping has truly helped bring some organization to us. So easy to use, beneficial update releases, integrates FLAWLESSLY. Forrest Gump could use it, it's so easy. I give it a A++++++ for sure. Now, let's talk about the Keeping team. The customer service they've provided me from the beginning has been TOP NOTCH! No question is too small, you'll get a response imme...

— SAIKOSPEED

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