Kindly: Payment Reminder Pro

Payment reminders via email & SMS - orders & draft...

by ToastCode · Launched: August 2020

5.0 (26) on Shopify

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Recover unpaid orders & open draft orders with advanced payment reminders (Email & SMS)

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About Kindly: Payment Reminder Pro

Looking for an advanced payment reminder app? Kindly helps you recover unpaid orders and draft orders — especially for manual payment methods like bank transfer, invoice or COD. Create multiple flexible reminder schedules based on due dates, order receipt date or invoice sent date, follow up customers via email or SMS, auto‑cancel unpaid orders to free inventory, and track recovered revenue with built‑in analytics. Recover revenue intelligently with Kindly. Automated payment reminders for unpaid orders & draft orders (email, SMS opt.) Multi‑step reminder schedules based on due, receipt or invoice sent date Individual reminder schedules based on payment method, order or customer tag. Auto‑cancel unpaid orders after X days to free inventory and reduce manual work Analytics: recovered revenue, success rate, deliverability & engagement metrics Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer: ToastCode
Category: Marketing & conversion
Pricing: Paid
Launched: August 2020
Rating: 5.0 (26) on Shopify

Key features

50 order follow-ups
Unlimited emails
1 Reminder plan
SMS optional (pay-per-use)
Follow up on draft orders

Integrations with:

Cleero, Pathway, Shopify Admin, Sufio

4 plans · 12-day free trial

Starter plan

$15/month

Kind

$40/month

Kinder

$90/month

Kindness+

$150/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 41 Shopify App Store reviews

Use the arrows to read individual reviews

We run multiple Shopify stores and take a lot of bank transfer and invoice orders, so chasing unpaid ones used to eat real time every week. Kindly handles that completely on autopilot now. You can build multi-step reminder schedules based on the due date, order receipt date, or invoice sent date, which means the timing actually matches how our payment terms work instead of forcing everything into...

— LOCK-R B.V.

Excellente application qui permet de relancer les clients qui ont oublié de payer. Et surtout d'annuler automatiquement la commande. Tout se passe en douceur. C'est simple et facile à configurer. Nous l'utilisons depuis 5 ans sans souci et cela permet de ne pas laisser des commandes dans l'oubli. Parfait !

— LE CHAT QUI FUME

Kindly funktioniert prima. Wir senden auch direkte Rechnungsinfos nach der Bestellung damit - und natürlich alle Zahlungserinnerungen. Im Moment überlegen wir, ob wir die Vorstufe zum Inkasso (also die letzte Mahnstufe) auch per SMS übermitteln sollten. Es gibt nämlich erstaunlich viele Kunden, die viele Kontaktdaten angeben und trotzdem nicht bezahlen. Kann Kindly ebenfalls, könnte auch noch Erfo...

— Kardenwelt

This app is an easy no-brainer and works well to recover and bring in money for your store. Easy to install and support is great. Would recommend

— TerraSlate Inc.

Wir sind sehr zufrieden

— feines

Besonders freundlicher und kompetenter Support.

— RandM Smoke

I really love this app its a big time saver

— Fashionable Canes

Hat alles gepasst. Einmal eingerichtet und hat das gemacht was es soll.

— Kesselstoff Streetwear

This App is amazing! And the Support to!

— Removely

Let's just say this app brought back more customers than my sales team can handle. And the support team is quick to address my questions. Well done, Kindly team!

— TMG Industrial CA

Kindly funktioniert wunderbar und hat zu einer enormen Arbeitserleichterung geführt. Der Kundenservice ist spitze!

— Coachingcard by Niko

Perfect service, quick respond on tickets. Well recommended app and team for recovering outstanding payments.

— Outletspecialist BV

NO LA USEN SI TIENEN PAGOS PARCIALES, CANCELA Y REMBOLSA A LOS CLIENTES, NOS HIZO PERDER 5,000 USD UNA PERDIDA GRANDE

— AIRFORCE

The boss of this company is amazing. Very helpful in many ways and very quick to respond as well. He even had a personal meeting for optimizing the store after a year of use. I will keep on using this app for my business!

— iloinen

Great! We have used a few draft order apps before, but this has so far been the most robust and detailed and easy to use. Plus they have support on tap. Hopefully we can continue to work together!

— France & Son

Excellent solution for companies that use draft baskets to send suggested orders to customers. Great customer support from Herbert.

— ProtectaPet

Very helpful app. Was able to recover multiple sales with 5 minutes of work. Also, the support is fantastic. Raphael has gone above and beyond in helping me through the process.

— DreamHug