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Klaviyo: Product Reviews

Collect product reviews and star ratings over email and SMS

by Klaviyo · Launched: June 2022 · Free plan available.

4.8 (228) on Shopify Used by 12,602 Shopify stores +197 installs · 30 days

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Collect product reviews and ratings for your Shopify store with automated email and SMS requests. Verified reviews build trust and power segments in Klaviyo.

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About Klaviyo: Product Reviews

Klaviyo Reviews collects text, photo, and video reviews with automated email and SMS requests from prebuilt flows. Verified reviews build trust, and AI helps customers write reviews and drafts your replies in your brand voice. Show ratings, summaries, and reviews in on-brand widgets, sync to Google Shopping, and add custom questions. Because reviews live in your CRM, segment on ratings, personalize across channels, feature reviews in campaigns and flows, and route low ratings to support.

Last verified: September 11, 2026 · Fresh

App details

Developer
Klaviyo
Category
Marketing & conversion
Pricing
Free plan available
Launched
June 2022
Rating
4.8 (228) on Shopify

Key features

  • Automate reviews with email and SMS
  • Custom questions
  • Reward customers with unique coupons
  • Import existing reviews
  • All free features
Integrations with:

Shopify Flow

2 plans · starts free

Free

Free

Reviews

$25/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 67 Shopify App Store reviews

Use the arrows to read individual reviews

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— DRAG CARTEL IND.
Super App, Klaviyo verbindet alles an einem Ort.
— Snackwerk
One of the best apps out there.
— LPPromo
I like Klaviyo. It's a great omni-marketing program that does more than email, also including many other aspects of email and direct marketing. It is a little expensive. I'm going to admit that, especially as your list grows, the cost will grow as well. When you add in services like reviews, SMS, even an Instagram product, it is definitely far ahead of other options on the market. I've used it wit...
— Meet Haus
super easy to implement and make automatic with each sale.
— Rêve Patisserie
Klaviyo is a must addition to your DTC and SEO. Between the FLOS and the reviews, they help set your business up for success. Thank you Klaviyo team!
— Protection Design Concepts LLC
I have done everything the app tells me to do to integrate onto my shopify website, but it wont work.
— The Female Edit
I recently received my first negative review. I replied to the negative review and published it, but noticed that the store reply was not visible on my website. When I checked with Klaviyo, they advised that: "I’ve double‑checked how Klaviyo Reviews works today, and at the moment the SEO / All reviews widget on your Reviews page does not support displaying store replies. That’s why you aren’t s...
— Améli Home
Their customer service is hands down one of the best in the world. Every question answered and their documentation and help articles make managing our account simple.
— GetPop
seamless! very happy with Klaviyo
— Milton Coffee Co.
Have found the klaviyo review app to be so helpful and a crucial part of running my e-commerce store.
— To The Trees
easy to use
— Sante Grace
The print is gorgeous and the dress drapes really nicely. I received compliments the first time I wore it.
— Cory Edge
Cada día mejor
— Keeppe.com
I absolutelyl ove this app for my store reviews and my text message marketing. Im still navigating what all they have to offer. Tiffany CEO Crown Botanica Apothecary
— Crown Botanica Apothecary
It is amazing
— Varka Coffee
Die BESTEN für Newsletter-Versand!
— Sanitas24.ch
great but a little confusing to learn the system
— California Cloth Foundry
Great and easy to use. Really need an almost full time person to manage this if you're going to take advantage of all it has to offer.
— Dunes 2 Dezert SXS
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— Wrebbit3D Puzzles

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