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Loop Returns & Exchanges

Manage returns, exchanges, tracking, order editing & more!

by Loop · Launched: May 2021 · Free plan available.

4.7 (408) on Shopify Used by 6,157 Shopify stores

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Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue.

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About Loop Returns & Exchanges

Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. Optimize return costs with Workflows, Logistics, Point of Sale, and more Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges Protect against return fraud using Workflows, Custom Rules, and Blocklists Provide a premium experience with at-home pickup and simple, self-serve returns Build confidence with Tracking and learn about behavior with Intelligence Show more Show less

Last verified: August 8, 2026 · Stale

App details

Developer
Loop
Category
Orders & shipping
Pricing
Free plan available
Launched
May 2021
Rating
4.7 (408) on Shopify

Key features

  • Returns software
  • US & Canada domestic return labels
  • Return Bars
  • Advanced features
  • Package protection
Integrations with:

Attentive Checkout Customer accounts Global-E Gorgias Klaviyo NetSuite Shiphero Shopify Admin Shopify Flow Shopify POS

3 plans · starts free · 29-day free trial

Checkout+

Free

Essential

$155/month

Advanced

$340/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 100 Shopify App Store reviews

Use the arrows to read individual reviews

We were unbelievably impressed by the customer service and support that Brooke McCormick provided during onboarding - above and beyond. The app is working great and any issues addressed immediately.
— Essato&Co
Everyone at the Support team at LOOP is super helpful. All my questions are answered within a great timeframe!
— Gottex
Loop has been a great partner to work with. Their team is always responsive, knowledgeable, and available to help whenever we run into an issue or need assistance with setup or configuration. They’ve made the entire process much easier, and it’s reassuring to know we have a team we can rely on when questions come up. We really appreciate their continued support and partnership!
— Schneiders
Great product and the support is great.
— Banded
Support team has been responsive & helpful in getting this app running in our shop. I was having the same password issue noted in other reviews. Reached out to support & they responded the next day with a reset to get logged in.
— Wms&Co.
very patience and resourceful - have been working with loop for years now.
— Lambwolf Collective
empty
— Victoria Beckham Beauty
Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.
— Softies
Rece was so helpful and professional. He resolved our issue quickly!
— Swim and Sweat
App is easy to use and customer support is very prompt. I had an issue that could not be resolved via the chat feature, but they followed up via email with a few hours with a great explanation and resolution for my issue!
— JadeYoga
Rece provided outstanding customer support from start to finish. He was quick to respond, patient, knowledgeable, and took the time to clearly explain everything until the issue was fully resolved. His communication was professional, friendly, and made the whole process easy and stress-free. It's rare to receive this level of support, and Rece truly went above and beyond. Thank you for the excelle...
— Alma Mater Footwear
Fast, helpful and accurate support!
— Tracksmith
Same issue. Cannot reset password...
— rom&nd
support is non-existant. We have a question that is urgent and remains unanswered after many days. Simply not good enough.
— Joonya AU
Terrible support provided so far. Very disappointed. We are in the dark on how this complex software works and our customers are stranded not knowing what to do because we don't know either. Do not recommend at all.
— Joonya US
Customer service is poor - no calls or demos given - it is a complete pain to setup.
— Keada Sports
Unable to log in and there is no way to re-set my password that works. I emailed support hopefully they respond soon but I have never had an app with such challenges logging in and my customers are getting very upset.
— United By Blue
This has been the worst onboarding experience I've ever had. The customer service/technical support is nonexistent and you will run into countless issues left unresolved for months. They provide no technical support at all. Absolutely RUN! I'm trying to get out of it as soon as I can and probably will try Swap Commerce.
— Past Midnight
Worst experience I’ve ever had with a Shopify app. We attempted to get this app activated for 6–7 weeks and never even reached the point of being able to use it. You cannot activate the app without a sales call, and that call is not onboarding it’s a commission-driven sales pitch designed to extract as much money as possible using vague, shifting “custom pricing.” We were assigned a sales repr...
— Pretty Little Home
I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.
— SAINT SKEI

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