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Loop Returns & Exchanges

Manage returns, exchanges, tracking, order editing & more!

by Loop · Launched: May 2021 · Free plan available.

4.7 (408) on Shopify Used by 6,086 Shopify stores

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Automate returns, editing, tracking, and fraud prevention to boost loyalty and grow revenue.

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About Loop Returns & Exchanges

Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. Optimize return costs with Workflows, Logistics, Point of Sale, and more Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges Protect against return fraud using Workflows, Custom Rules, and Blocklists Provide a premium experience with at-home pickup and simple, self-serve returns Build confidence with Tracking and learn about behavior with Intelligence Show more Show less

Last verified: August 8, 2026 · Fresh

App details

Developer
Loop
Category
Orders & shipping
Pricing
Free plan available
Launched
May 2021
Rating
4.7 (408) on Shopify

Key features

  • Returns software
  • US & Canada domestic return labels
  • Return Bars
  • Advanced features
  • Package protection
Integrations with:

Attentive Checkout Customer accounts Global-E Gorgias Klaviyo NetSuite Shiphero Shopify Admin Shopify Flow Shopify POS

3 plans · starts free · 29-day free trial

Checkout+

Free

Essential

$155/month

Advanced

$340/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 93 Shopify App Store reviews

Use the arrows to read individual reviews

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— Victoria Beckham Beauty
Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.
— Softies
Rece was so helpful and professional. He resolved our issue quickly!
— Swim and Sweat
App is easy to use and customer support is very prompt. I had an issue that could not be resolved via the chat feature, but they followed up via email with a few hours with a great explanation and resolution for my issue!
— JadeYoga
Rece provided outstanding customer support from start to finish. He was quick to respond, patient, knowledgeable, and took the time to clearly explain everything until the issue was fully resolved. His communication was professional, friendly, and made the whole process easy and stress-free. It's rare to receive this level of support, and Rece truly went above and beyond. Thank you for the excelle...
— Alma Mater Footwear
Fast, helpful and accurate support!
— Tracksmith
Very easy platform to navigate with helpful insights. Automates the return/exchange process which frees up time for our team to better help customers with other issues. Responsive and thoughtful assistance when called upon as well!!
— Criquet Shirts
super helpful
— Aurate New York
Customer service support Reece is TOP NOTCH... seriously the only one who can figure out every issue at lightening speed. Always appreciate his timely and helpful reply!
— Oh Clementine
Every one in a while the platform and its comms are confusing for our customers/team. But every time we've reached out for clarity, the Loop team has been very helpful.
— Mixed by Nasrin
Loop's customer service and expertise in navigating Shopify stores is great!
— Westman Atelier Dev
Same issue. Cannot reset password...
— rom&nd
Customer service is poor - no calls or demos given - it is a complete pain to setup.
— Keada Sports
Unable to log in and there is no way to re-set my password that works. I emailed support hopefully they respond soon but I have never had an app with such challenges logging in and my customers are getting very upset.
— United By Blue
This has been the worst onboarding experience I've ever had. The customer service/technical support is nonexistent and you will run into countless issues left unresolved for months. They provide no technical support at all. Absolutely RUN! I'm trying to get out of it as soon as I can and probably will try Swap Commerce.
— Past Midnight
Worst experience I’ve ever had with a Shopify app. We attempted to get this app activated for 6–7 weeks and never even reached the point of being able to use it. You cannot activate the app without a sales call, and that call is not onboarding it’s a commission-driven sales pitch designed to extract as much money as possible using vague, shifting “custom pricing.” We were assigned a sales repr...
— Pretty Little Home
I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.
— SAINT SKEI
I am extremely frustrated with Loop. We had our initial call and signed a contract with them nearly a month ago and we're nowhere near ready to go live. They say you get an 'onboarding specialist' but you don't. The platform is very confusing to set up and when you think you've done it right and test it, nothing worked correctly and you don't get any response from them. I emailed my specialist ove...
— TheGuideliner™
Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.
— HealthyFeetStore.com

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