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Loop Returns & Exchanges

Manage returns, exchanges, tracking, order editing & more!

by Loop · Launched: May 2021 · Free plan available.

4.6 (449) on Shopify Used by 6,276 Shopify stores

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Loop's AI-powered operations platform helps 5,000+ Shopify brands manage returns, exchanges, editing, tracking, fraud prevention, and more.

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About Loop Returns & Exchanges

Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand.

Last verified: November 10, 2026 · Fresh

App details

Developer
Loop
Category
Orders & shipping
Pricing
Free plan available
Launched
May 2021
Rating
4.6 (449) on Shopify

Key features

  • Free for brands with 5k+ annual orders
  • Returns software
  • US & Canada domestic return labels
  • Return Bars
  • Advanced features
Integrations with:

Attentive Checkout Customer accounts Global-E Gorgias Klaviyo NetSuite Shiphero Shopify Admin Shopify Flow Shopify POS

2 plans · starts free · 29-day free trial

Checkout+

Free

Returns

$340/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 108 Shopify App Store reviews

Use the arrows to read individual reviews

Rece from Loop’s customer support team was incredibly responsive and helpful as we explored our return fee options and figured out what would work best for our customers. He coordinated with his team to add the feature we needed to our account and shared clear, step-by-step instructions for enabling it across our Loop instances. Thanks for making the process so easy, Rece!
— Softies
Moving from Narvar to Loop Returns for our returns and exchanges has been one of the best changes we've made. Whenever we've run into an issue, their team has been incredibly helpful and quick to resolve it. It's been a great experience overall!
— Milk Makeup
Great product for eCommerce, great and responsive support team
— CUURT
I am testing out a new returns process and it has been very challenging! The Loop Support team has been so helpful. I highly recommend getting support from the team because it has really helped with our new returns process.
— huha
Thank you for your assistance and clear responses!
— NAGHEDI
Great overall platform and easy to tailor to your online stores needs. Loop Support is always so helpful and quick to respond when an issue arises.
— Michael Stars
Great customer service!
— CRISLU
Support specialist Rece was so helpful in getting to the bottom of an issue that we were experiencing. He was patient, informative and very friendly. Great experience with Loop's support team.
— MZ Wallace
We were unbelievably impressed by the customer service and support that Brooke McCormick provided during onboarding - above and beyond. The app is working great and any issues addressed immediately.
— Essato&Co
Everyone at the Support team at LOOP is super helpful. All my questions are answered within a great timeframe!
— Gottex
Loop has been a great partner to work with. Their team is always responsive, knowledgeable, and available to help whenever we run into an issue or need assistance with setup or configuration. They’ve made the entire process much easier, and it’s reassuring to know we have a team we can rely on when questions come up. We really appreciate their continued support and partnership!
— Schneiders
Great product and the support is great.
— Banded
Same issue. Cannot reset password...
— rom&nd
support is non-existant. We have a question that is urgent and remains unanswered after many days. Simply not good enough.
— Joonya AU
Terrible support provided so far. Very disappointed. We are in the dark on how this complex software works and our customers are stranded not knowing what to do because we don't know either. Do not recommend at all.
— Joonya US
Customer service is poor - no calls or demos given - it is a complete pain to setup.
— Keada Sports
Unable to log in and there is no way to re-set my password that works. I emailed support hopefully they respond soon but I have never had an app with such challenges logging in and my customers are getting very upset.
— United By Blue
This has been the worst onboarding experience I've ever had. The customer service/technical support is nonexistent and you will run into countless issues left unresolved for months. They provide no technical support at all. Absolutely RUN! I'm trying to get out of it as soon as I can and probably will try Swap Commerce.
— Past Midnight
Worst experience I’ve ever had with a Shopify app. We attempted to get this app activated for 6–7 weeks and never even reached the point of being able to use it. You cannot activate the app without a sales call, and that call is not onboarding it’s a commission-driven sales pitch designed to extract as much money as possible using vague, shifting “custom pricing.” We were assigned a sales repr...
— Pretty Little Home
I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.
— SAINT SKEI

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