Skip to content
MerchantPick
ReturnGO Returns & Exchanges icon

ReturnGO Returns & Exchanges

Automate refunds and exchanges for a better return experience

by ReturnGO · Launched: September 2020

4.9 (403) on Shopify Used by 2,948 Shopify stores +42 installs · 30 days

See which stores use it — by country, co-installs & competitive gaps → Unlock with Pro

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Automate returns & exchanges with a branded self-service returns portal for easy returns management. Manage your returns & exchanges in one place,

Get it on Shopify →

About ReturnGO Returns & Exchanges

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.

Last verified: September 22, 2026 · Fresh

App details

Developer
ReturnGO
Category
Orders & shipping
Pricing
Paid
Launched
September 2020
Rating
4.9 (403) on Shopify

Key features

  • Full returns solution
  • Variant and product exchange
  • Shop Now exchanges
  • Return labels via Ship by ReturnGO
  • Shipping integrations
Integrations with:

Canada Post Gorgias Sendcloud Shippo Shipstation USPS

2 plans · 14-day free trial

Premium

$147/month

Pro

$297/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 94 Shopify App Store reviews

Use the arrows to read individual reviews

Chris really knows his job by heart. I felt confident with all his advice since every piece of help he provide it resolves my issue. Thank you so much!!!!!! I hope you have a lot of CHRIS in your company!
— WHO IS ELIJAH
empty
— Tough Apparel
Great support service got back to me straight away.
— ROAVE
I've had a great experience with Return Go. It definitely needed help setting up, but did so over calls and chats. The team were super helpful and set everything up for me. Any issues I've had, I've been able to discuss on the chat. It can feel a little clunky at times, but no major issues.
— Chilli & Charli
Clear and easy to set-up and use. Much better than the first returns portal we tried to partner with. The help desk is always responsive and efficiently resolves any issue we have. A great service.
— Scooms
Very good Customer Service team. You can connect via chat, and they are excellent to deal with and sort out any issues you may have.
— Meo Nutrition
Great Service from Glizelle. Thank you!
— Leonisa United States
Great help, excellent app!
— Urmaker Larsen
I recently had an issue with the back end and my first chat with support wasn't so helpful but someone reached out to me the next day via email to ensure that I could get my issue resolved (which it now is). I appreciate the attention to customer care they are providing. :)
— Madison Hair Collection
BEWARE! THEY CANCEL LABELS WHILE ALREADY IN TRANSIT. I have been a user of this app for about 7 months now. The first few months have gone smoothly. I started this app in hopes to offer my customers more return options such as free returns for exchange/store credit, in hopes that in the long run I will save my business money. What happened was that the app continues to CANCEL return labels that a...
— Moddo
I’m writing this review because the lack of follow-up has been unacceptable. After completing the demo, I’ve been trying to connect with my rep to move forward with installation, but I haven’t received a response in over two weeks from her. This is time-sensitive, and the lack of communication is extremely disappointing.
— Lunella
Beware if you want to use this for the Amazon MCF integration that ReturnGo are advertising. The MCF integration does not work - full of bugs and errors, and has a severe limitation that it can't support more than one Amazon marketplace at a time. I have contacted support several times and they show zero interest in improving the MCF integration. The app may work well for other returns types, b...
— AudioSilk
Both member and non‑member cancellations and returns are supported, and the multilingual handling works very well. With the DHL integration, automatic return label generation also works smoothly. It seems that API integration with our WMS program is also possible. Whenever we contacted ReturnGO, we received very fast responses and accurate answers. I highly recommend it.
— Hurom Europe
ReturnGo support is very good. highly rated.
— SOAR Running
Immediate chat is interactive, and solves issues in minutes
— Verandah
Honestly the best return management system out there. We looked at a number of competitors and other options, and ReturnGO was simply the best fit for our Shopify store. The return rules, restocking fees, shipping methods, automation options, and separate portals for returns and warranties make it extremely flexible. It has helped us create a much more organised return process, reduced manual wo...
— The Key Guys
Great app, Anthony from customer success is very helpful!
— Daniella Lehavi WS
Quick reaction time, always ready to help and assist with technical-heavy questions.
— Maitea Berlin
The Support Team at ReturnGO is a MASTERCLASS of exemplary Customer Service. They are very responsive, always helpful and most issues are easily resolved via their Chat system very timely. If any issues need to be escalated or researched, they are very good with follow-up. Their Customer Support model should be an industry standard!
— WÜSTHOF
really helpful chat, always fix any issues we have
— Barefoot Junkie

Overview 1 / 20

You might also like

Alternatives to ReturnGO Returns & Exchanges →

Are you an app developer?

Get your app in front of the merchants browsing this directory.

Explore the developer pages