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Lumen
AI order tracking chatbot — fewer tickets, happier customers
by Mani Labs · Launched: May 2026 · Free plan available.
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About Lumen
Lumen is an AI chatbot that sits on your storefront and answers order tracking questions in real time. When a customer asks about their order, Lumen pulls the latest status and tracking details and responds naturally — no ticket created, no agent needed. If a customer is frustrated or needs human help, Lumen detects sentiment and escalates to your team with full context. Customize the bot's tone, branding, and widget appearance to match your store. Works with any carrier Shopify supports. Customers get instant order status and tracking updates via chat AI responds naturally — no canned replies or decision trees Frustrated customers are automatically escalated to your team Customize bot tone, branding, and widget to match your store Analytics dashboard tracks deflection rate and customer sentiment Show more Show less
Last verified: July 21, 2026 · Fresh
App details
- Developer
- Mani Labs
- Category
- Store management
- Pricing
- Free plan available
- Launched
- May 2026
- Rating
- 0.0 on Shopify
Key features
- 50 conversations per month
- AI-powered WISMO support
- Custom bot name and tone
- Widget theme customization
- Shopify Theme Editor setup
more
3 plans · starts free · 7-day free trial
Free
Free
Pro
$29/month
Pro+
$69/month
Plans and prices as listed on the Shopify App Store.
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