Shopify Inbox
An AI sales associate for your online store
Merchant AI: Chatbots & Agents
AI chat trained on your store. Live answers and orders...
by Cross Digital Ltd · Launched: May 2026 · Free plan available.
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About Merchant AI: Chatbots & Agents
Merchant AI installs on your Shopify store and indexes your products, collections, policies, and content, refreshing whenever your catalog changes. Shoppers ask questions and get answers grounded in your store data. They can see product recommendations, add to cart, look up an order, or start a return inside the chat. You set the agent's tone, refund posture, and escalation rules in plain English. When the AI cannot help, it hands the conversation to your team with the full transcript attached.
Last verified: August 26, 2026 · Fresh
App details
- Developer
- Cross Digital Ltd
- Category
- Store management
- Pricing
- Free plan available
- Launched
- May 2026
- Rating
- 0.0 on Shopify
Key features
- 20 messages / month
- 1 AI agent
- 1 team seat
- 1 MB knowledge base
- Website & file sources
4 plans · starts free · 14-day free trial
Free Plan
Free
Starter Plan
$25/month
Pro Plan
$79/month
Business Plan
$249/month
Plans and prices as listed on the Shopify App Store.
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