MX: Helpdesk & Live Chat

All-in-one Helpdesk and Live Chat to power up support team

by Mirasvit Ecommerce Solutions · Launched: October 2025 · Free plan available.

4.5 (9) on Shopify Used by 3 Shopify stores Built for Shopify

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All-in-one inbox for email, live chat, and social messaging with automated support workflows.

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About MX: Helpdesk & Live Chat

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards. Unify all customer messages in one inbox and never miss a ticket Keep work organized by creating custom ticket statuses and workflow rules. Engage visitors with live chat and view ticket history to resolve issues fast. View Shopify order details directly in tickets (number, date, total) Get AI-powered suggestions for faster, smarter responses Show more Show less

Last verified: July 16, 2026 · Fresh

App details

Developer: Mirasvit Ecommerce Solutions
Category: Store management
Pricing: Free plan available
Launched: October 2025
Rating: 4.5 (9) on Shopify

Key features

All-in-one inbox for email, live chat, and social messaging with automated support workflows

Integrations with:

Shopify Admin

1 plan · starts free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 9 Shopify App Store reviews

Use the arrows to read individual reviews

Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.

— Jeanity.com

Excellent support and always willing to listen to feedback. We asked for several new features and they had them added within a week!

— Patio Lane

Perfect Support we love MX Helpdesk!

— CFS Prodotti Medicali s.r.l.

This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly.

— CustomIcing.com.au

The MX team is incredible, and their ticketing and chat system is one of the best we’ve used on Shopify. The interface is clean, intuitive, and refreshingly simple, while still delivering all the core features that many other ticketing platforms lack. Their support is fast and responsive, and the customization options like workflow automations, custom ticket fields, custom statuses and customer fi...

— Outdoor Textiles

I had an issue triggering workflow rules when new tickets are created by the end user. Support was able to test and resolve this issue with a patch within 1 day. I appreciate their quick turnaround. Excellent customer service!

— Zen Holystic, LLC

My experience with Mirasvit was outstanding. They implemented a custom code enhancement for me in just 48 hours and resolved an infrastructure bug the same day I submitted the ticket. Their support was prompt, professional, and effective, providing clear documentation and solutions. This exceptional responsiveness and commitment to customer satisfaction make them a highly recommended extension pro...

— Heavy Play

Incredible and easy to use! Plus, the developpers are really fast at fixing any issue that comes up. I highly recommend it. A game changer in customer support.

— Magitek Repairs and Restoration