Octocom AI Chatbot & Live Chat

AI customer support & experience, drive sales and loyalty

by Octocom LTD · Launched: August 2024

4.9 (9) on Shopify

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs.

Get it on Shopify →

About Octocom AI Chatbot & Live Chat

Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty. AI Post sale support: order management, order tracking, product usage Personalized product recommendations for potential customers 24/7 Answers to questions about product features, availability, specifications AI constantly reads and scans your catalog and website so it's always up-to-date Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer: Octocom LTD
Category: Store management
Pricing: Paid
Launched: August 2024
Rating: 4.9 (9) on Shopify

Key features

350 conversations per month included
AI Product Recommendations
AI Order Management
Branding
Integrations

Integrations with:

Checkout, Gorgias, Klaviyo, Reamaze, Recharge, Richpanel, Zendesk

1 plan · 14-day free trial

Basic

$200/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 10 Shopify App Store reviews

Use the arrows to read individual reviews

We're so glad we found Octocom! Their chatbot is smart, effective, and beautifully customisable, it fits seamlessly into our brand and handles customer queries with ease. The impact on our support team has been huge; we're spending far less time on repetitive queries and more time on what matters. And if you ever need help, the Octocom team are fantastic, always supportive and going above and beyo...

— Honest Paws

Great experience with Octocom so far. The chat is working smoothly, and the team has been incredibly helpful in getting everything set up. Really appreciate the support!

— FPRO-EU

easy to use and great response from the team.

— Sebago-USA

I am really happy so far with how the Octocom chat bot has been performing. I can see all the interactions and how useful it is for customers who have placed orders and potential customers. The Octocom team is highly responsive and on top off things. I highly recommend their technology - it's very impressive!

— Aneros

We’ve really enjoyed partnering with Octocom! The platform makes managing customer conversations so much easier, and the team behind it has been incredibly helpful and supportive. It’s refreshing to work with a company that truly cares about both its technology and its clients.

— SEASON34

I want to thank Laurynas and Lukas from the Octocom team. They have been nothing short of excellent! The software is great, packed with features and customisation options, and their support has been outstanding from the very beginning. They even created a dedicated Slack channel for us to communicate directly, which made onboarding and ongoing support super smooth. Their responsiveness and willin...

— A1 Tech Deals

empty

— ARTKNIT STUDIOS

Great company - Their AI-driven technology is powerful, intuitive, and genuinely makes a difference

— Cosmetic Capital

Best AI bot chat on the market. The team is truly knowledgeable and able to answer any questions. Highly recommended.

— Xtrawine

We've been really happy with Octocom's support! Their team helped us fine-tune the AI and made sure everything was set up correctly. We connected the AI agent to our email and social media, and it's been working great so far.

— JOLIE

Overview 1 / 10