OpenDesk

Smarter support that keeps customers coming back

by OpenStore · Launched: November 2024

5.0 (2) on Shopify Built for Shopify

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Smarter support that keeps customers coming back

Get it on Shopify →

About OpenDesk

OpenDesk is an AI-powered customer support tool built for and by ecommerce brands. It empowers brands with faster responses, human-centered automations, and actionable insights that power customer retention. All your inboxes in one place - sorted, labeled, and prioritized Respond faster with auto-drafts and auto ticket categorization Train OpenDesk how to respond like you and automate tickets with confidence Pinpoint and fix root causes of issues that lead to unhappy customers Make data-informed decisions to optimize your support and business

Last verified: July 16, 2026 · Fresh

App details

Developer: OpenStore
Category: Store management
Pricing: Paid
Launched: November 2024
Rating: 5.0 (2) on Shopify

Key features

All features included
Unlimited tickets, users, automations

Integrations with:

Facebook, Gmail, Instagram, Messenger

1 plan · 30-day free trial

Monthly Plan

$49/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 2 Shopify App Store reviews

Use the arrows to read individual reviews

We are thrilled with our transition to OpenDesk! The technology and analytics have significantly enhanced our customer experience while saving us both time and money. The AI is incredibly useful for generating quick, accurate responses, as it can be tailored to our business by training it with relevant documents, such as shipping policies, customer service guidelines, and product details. The anal...

— Big Moods

Opendesk has been helpful to organize and streamline my support tickets. The auto draft feature is great for quick responses and I've noticed some great improvements in the past month with more empathetic responses to match the customer issue.

— Vitali Skincare

Overview 1 / 2