Order Merger Edit Merge Orders

Merge orders and let customers edit address, items, or cancel.

by Triom · Launched: April 2019 · Free plan available.

4.8 (68) on Shopify Built for Shopify

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Merge customer orders to cut shipping, and let customers edit address, items, or cancel.

Get it on Shopify →

About Order Merger Edit Merge Orders

Order Merger combines two post-purchase tools in one app: automatic order merging that merges multiple orders from the same customer into a single shipment to cut shipping costs, and customer self-service order editing that lets shoppers fix their own orders post-checkout — you choose which edits are allowed and how long the window stays open.Reduce support tickets, recover post-purchase revenue, and ship the right order every time. Automatic merge - merge orders on autopilot based on your criteria Merge suggestions - identify same-destination orders ready to merge Customer self-editing - change address, items, quantities, or cancel Conditional editing rules with per-order window and action overrides Restrict edits by sales channel, location, order tags, or product tags Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer: Triom
Category: Orders & shipping
Pricing: Free plan available
Launched: April 2019
Rating: 4.8 (68) on Shopify

Key features

Includes 5 FREE Merges + 50¢/Merge
Includes 5 FREE Edits + 50¢/Edit
Automatic / Manual order merging
Customer order editing
Merge & Edit history

Integrations with:

Checkout, Customer accounts, ShipStation, Shopify Admin, Shopify Flow, Upsell Assistant

4 plans · starts free · 7-day free trial

MERGE AS YOU GO

Free

BASIC PLAN

$9.99/month

PRO PLAN

$39.99/month

ADVANCED PLAN

$79.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 97 Shopify App Store reviews

Use the arrows to read individual reviews

Works great! Saves us shipping to the same address multiple times in a day. And the customer support is excellent.

— SwimZip® UPF 50+ Sun Protective Swimwear & UV Zipper Rash Guards

empty

— Beachly

We have been desperate for an app to alleviate the manual, time consuming, error prone, pressure of merging orders. We looked at other apps, but they didn't fit at all with our method of operating. We are so relieved to have found this application, and had the pleasure of dealing with Tom of Triom, whom made various amazing changes to the processes for us to suit our needs. We have saved time, red...

— Icicle Boutique

straight to the point, spoke clearly and answered all my questions with a great screen share tutorial/set up. this app is exactly what i was looking for and Tom showed me how to maximize its full use. very satisfied client

— joey FeldMAN art

Amazing! Tom helped with everything I had issues with. Absolute Legend <3

— Groovy Collectables

This is the most solid merger platform I’ve tested so far. Orders have been smooth, with no issues or hiccups.

— Love Wellness

Easily the best order merging app that I've used. I have been using TrioM for a few years now and it has saved me hundred of hours of manual work. Support has always been great with very quick responses and solutions to any questions I may have. It seems that they are constantly making improvements to the app as well. Couldn't be happier with my experience with them.

— Dollar Box

We recently started using Triom Order Merger and have had a REALLY great experience so far. I had a few questions when getting started, and Tom was genuinely lovely to deal with! Patient, friendly, and always happy to help, even with things that probably didn’t need such long explanations. It made a big difference knowing there was someone on the other end who actually cared and took the time to...

— Soroka London

Our Shopify store has a seasonal sale that runs for several weeks before we ship orders. We've had several customers reach out to tell us how much they appreciate multiple orders being combined and the extra shipping charges refunded. It's a customer service feature that sets us apart from our competitors. We had some questions about the optimal app settings for our use case. When we reached out t...

— EarthSpoke Farms

Great app that works exactly as expected, and Tom’s support was fast, clear, and extremely helpful.

— dippi Sverige 🇸🇪

I love being able to offer my customers combined orders with less stress and time. This app works really well for me, and I've had excellent customer service support each time I've reached out. There's more functionality that I even realized! Thanks to Tom for the help figuring out how to refund excess shipping today.

— Sew Happy Jane Hand Dyed Happy Yarn

Great customer service. I needed help understanding something on a couple of merged orders. Customer service chat was with me after a very short wait and helped clear things up for me.

— Enchanted Goth Decals

DO NOT USE THIS APP!!!! PLEASE!!! THIS APP DUPLICATES ORDERS AND LOST ME OVER $25,000 WORTH OF PRODUCTS. PLEASE PLEASE PLEASE UNINSTALL THIS ALL IMMEDIATELY! I CANNOT EXPRESS HOW MUCH I HATE THIS APP.

— Swoofed

I had a terrible experience with this app. Due to some issue on their end, they decided to give my item away for free without my consent, causing me to lose $512! I had no choice but to cancel the order, and the entire process was frustrating and unprofessional. This app is unreliable, and I definitely *do not recommend* it to anyone. Stay away if you value your time and money!

— ANNANSS

This app has made us lose over $6,000. They were DUPLICATING our orders instead of merging them. We found out about this bug, reached out to them with ZERO response on their part. We escalated the issue to Shopify, and TrioM didn't even reply to them. I honestly have no words for how poorly the situation was handled.

— NeuEve

Due to the app not marking the orignal Meta order as fulfilled, All the Meta orders were all refunded. Lost alot of money using this app. Not recommended if you use Facebook or Instagram for order merger.

— Tallmenshoes.com

We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer...

— Bewilderment

This app used to work just fine, but recently it often gives the message "app.ordermerger.com refused to connect." and you can't merge orders manually. It stays down for days, and support is useless, tried contacting them multiple times without any answer. I will be looking for another app.

— Waifu Club

Everything was going fine until we realized that our revenue was inaccurate. The order financial status should be automatically filled when creating your set up. This app was working well when we had the merger cancel original orders, but once we switched to "archive" original orders we had a nightmare of original orders still being present in our system. Thousands of dollars lost now because of t...

— ALYTHUH® Official Site

DO NOT USE! I cannot express enough... this app is a nightmare. I installed Order Merger and got my account set up with their support. I quadruple checked with support that everything was set up correctly before launching. We launched and I thought everything was going smoothly until my accountant just realized that they are DOUBLE COUNTING REVENUE. It's been a nightmare to fix. Their support does...

— Brave Little Ones

Overview 1 / 20