Patch Customer Retention

Every retention and marketing tool you need under one login.

by Patch Customer Retention · Launched: May 2022

5.0 (5) on Shopify Used by 4 Shopify stores

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Increase revenue with an all-in-one tool that engages, rewards, and retains your customers.

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About Patch Customer Retention

Increase your revenue by bringing your customers back! Patch's automated retention tools make it easy to understand buyer behavior and bring people back, so you make more sales. Features include automated customer journeys, email and text campaigns, website chat, loyalty and rewards, text messenger, review and ratings building, customer analytics and insights, referral program, and more. Loyalty & Rewards - Reward customer actions like joining email lists. Customer Analytics & Insights - Understand your customers and their behavior. Automated Customer Journeys - Automate your retention efforts. Email & Text Campaigns - Reach your customers how they want to be reached. Review & Ratings Building - Establish credibility and increase buyer confidence. Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: Patch Customer Retention
Category: Marketing & conversion
Pricing: Paid
Launched: May 2022
Rating: 5.0 (5) on Shopify

Key features

Increase revenue with an all-in-one tool that engages, rewards, and retains your customers

Integrations with:

Shopify POS

1 plan · 14-day free trial

Patch Retention

$395/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 6 Shopify App Store reviews

Use the arrows to read individual reviews

Patch's pricing made it a no-brainer for us to give it a try, and now as our business has grown, Patch has scaled with us. I appreciate that the pricing ensures that we pay only for what we need when we need it. Other marketing platforms had low-cost plans that didn't offer enough or expensive large enterprise plans. Patch's pricing was perfect for the businesses right in between.

— DanaClaireBooks

The best customer service in the industry. Transition from another platform is seamless. They walk you through everything. You really get the most out of the platform with the use of Email, SMS, and Rewards program being integrated. I was hesitant to use a rewards program and give too much away, but now I see that the return is well worth the rewards given.

— Reign Boutique

The customer service team has been incredibly helpful with the transition! The segmentation ability and analytics they provide have changed a lot of how we use email and helped us become much more effective!

— Happy Happy Houseplant

Decided to switch over from MailChimp to Patch. I thought it was going to be a major undertaking but the onboarding and hands-on setup we received from the Patch team was remarkable. Recreating all of our email flows, adding SMS into our strategy, and incorporating new — and in our opinion — much better triggers; it was all well worth the effort. We feel like we have a true system that allows us t...

— Two Roads Hat Co.

Really an amazing app, integration was seamless. We love that it has the ability to email and text our customers from the platform and great rates on messaging. Patch is super easy to use, we can email and text our customers from the same place, their built-in Loyalty program has boosted our retention and onboarding was a breeze with their hands-on support. The team is great and we're super happy...

— ThePicklrShop

(posted to warn other businesses): From the moment payment was processed, the app did not work. Immediately after paying, the app redirected only to an error page. It could not be opened, accessed, or used in any way. There was no functionality available at any point. We contacted support and were told the issue would be fixed. After continued communication, they later admitted they could not f...

— Greska's Carbon 60

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