Re:amaze AI Helpdesk & Chat

by Reamaze · Free plan available.

4.5 (143) on Shopify Used by 4,414 Shopify stores

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Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.

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About Re:amaze AI Helpdesk & Chat

Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox.Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately.Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back. Unify email, social, SMS, voice conversations for all stores in a single inbox Manage, modify, and create Shopify orders directly in customer support and chats Use AI to write replies, build chatbots, summarize, and create FAQ articles Automate common tasks and patterns with data and rules to save time Satisfaction surveys, status pages, push notifications to keep customers engaged Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: Reamaze
Category: Marketing & conversion
Pricing: Free plan available
Rating: 4.5 (143) on Shopify

Key features

Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk

Integrations with:

+20 Integrations, Checkout, Klaviyo, Loop Returns, RingCentral, Shipstation, Yotpo

5 plans · starts free · 14-day free trial

Free

$29/month

$49/month

$59/month

$69/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 100 Shopify App Store reviews

Use the arrows to read individual reviews

We have been using Re:amaze for over a year now and it has been a great tool for helping us help our customers efficiently. The program can be customized to provide the level of service your business requires and options for AI help are there when you are ready to pull the trigger. Dakota has been a valuable resource and so helpful when we have needed more information. A great platform! Thank...

— Eversio Wellness

Dakota is an excellent source of knowledge and ambassador for Re:amaze. Our small business just downloaded to product and he's been very helpful getting us up to speed with all of the functionality we need to keep our customer service up and running.

— lojobands

AI functionality demo with Dakota T was very insightful. He explained everything with great clarity and patience. We will be expanding our usage/plan because of this.

— Nguyen Coffee Supply

I appreciate a CRM platform with strong support and a wide range of features. We chose Re:amaze after carefully considering many options and have used several competitors over the years. I can definitively say this is probably the overall best option I have managed a team on, with a rich blend of features for the price. Depending on your needs, there may be better options, but thus far Re:amaze is...

— My Pet Chicken

Thank you so much, Dakota T! Dakota literally worked through our re:amaze workflows, connections and more. I honestly appreciate how simple the software is and I am very happy with the support received.

— Elia Boutique

So far happy with it!

— Zoë and Clo

Dakota is super helpful and explains everything so clearly! I came with questions and he was patient enough to spend time going through each one with me and even went down the rabbit hole... 20 minutes over meeting time for it! Appreciate the support in helping us set up Reamaze to work for us.

— Breeze Balm

We've been using re:amaze for about four years now and have been very satisfied so far. The ease of use and user-friendly interface is a great contributor to our CS efficiency, and it is well-liked by our agents due to this as well. It goes without saying that a CRM should also provide great service to it's own customers. Special shout-out to Dakota and his developers, the support we've received f...

— Nordic ProStore

Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.

— WildRoots Gear

Dakota helps our company realy good! Thank you!

— Ouder en Kind Plezier

An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features. Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.

— Celia Dee

This app has streamlined our customer service process for responding to emails and social media messages all in one place! The Re:amaze team is also very responsive and helpful whenever we reach out with questions.

— Hip Hook by Aletha

Re:Amaze is great, until its not. We have used Re:Amaze for about 6 years and about few months ago it stopped letting you reply to FaceBook direct messages. It just gives a error every time you do. It forces you to have to go directly to facebook to reply which is 100% the entire purpose of the app. I have submitted ticket after ticket on this to their support. First it was facebook does not all...

— DIY Retro Arcade

AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.

— Ancient Extracts

We used to love Re:Amaze! We've been on the platform for about 5 years and we're getting increasingly frustrated! Customer support is very poor. The front line customer service team gate keep proper technical support and make it impossible to even be heard by someone who can actually help resolve the problem - they deflect everything. Newly launched ai supported tools like the shopping assist...

— Denman UK

We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources. Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other p...

— E-Euphoria Romania

This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what...

— PaulaMax Jewelry

Péssimo. Não dão suporte aos templates do WhatsApp, para usar tem que fazer uma gambiarra na plataforma e não da pra usar varias coisas como botões e outros.

— GX Digital

Received an error when trying to change my password urgently. I mean, imagine trying to change your password and you can't, something so simple. What if I was hacked and my customer's data was at risk? I could not even change my password. Reached out to support and spoke with a Neil who just at one point stopped responding when his suggestions were not helping. Still haven't received any respons...

— Haus Of Business

Be aware that Reamaze will constantly make changes and updates to the user interface and introduce features that hinder and create confusion in an attempt to add some type of AI feature-set to their offering. instead of providing a simple reply button, there is a constant barrage of predetermined purple buttons that you need to scroll past every time you want to reply to a customers message. The...

— AtlasPacks

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