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Redo

Everything your brand needs. In one intelligent platform.

by Redo Tech, Inc · Launched: May 2020 · Free plan available.

4.9 (819) on Shopify Used by 6,827 Shopify stores +178 installs · 30 days

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Flexible tools that work great on their own, and even better together. Covering returns, order management, checkout, marketing, tracking, support, and more.

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About Redo

Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP.

Last verified: October 22, 2026 · Fresh

App details

Developer
Redo Tech, Inc
Category
Orders & shipping
Pricing
Free plan available
Launched
May 2020
Rating
4.9 (819) on Shopify

Key features

  • Returns and claims portal
  • AI exchange agent for +17% exchange rate
  • Variant-level returns analytics
  • Monthly AI returns analysis report
  • Full customizable return flow
Integrations with:

Checkout CommentSold Customer accounts Gorgias Klaviyo NetSuite Shop Mini Shopify Flow Shopify POS Yotpo

4 plans · starts free

Returns

Free

Checkout Optimizer

$10/month

Email and SMS

$10/month

Fulfillment

$99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 246 Shopify App Store reviews

Use the arrows to read individual reviews

The support team is super quick and very helpful. My problem was solved in less than 30 min! I appreciate everyone that works to make sure the continued experience is a great one. 10 out of 10... def would recommend!
— Milano Di Rouge
Switching to Redo was seamless and straight forward and was set up really quickly. Krista from the support team has been very quick to resolve any issues and has always got back to me promptly.
— 5poundstuff
The team at Redo is very helpful! I'm new to the platform and they are always willing to answer my questions!
— stakt
Megan from Support was so helpful with multiple questions and setting up monthly reports on returns. Thanks, Megan!
— NAADAM
Dan was super helpful and made the updates we asked for right away!
— Lady Black Tie
Everyone from ReDo has been wonderful and a bright light to our business. We have been running our boutique for the last 13+ years. They truly saved us with their return system. All the team has been extremely helpful from start to finish!
— MOD Boutique
Great product, we have had some issues lately, but have had a good experience with customer service - Hayden is awesome, Thank you
— Rooh Collective
Redo has been an awesome switch for our team! The seamless connections between Shopify and our Inventory Management system have been great! Thank you to Sam and rest of the support team for all their help!
— Jax Athletics
Switched to Redo from ShipStation and I am so glad we made the upgrade. Competitive pricing, way more automations and filters, seamless Shopify connection, clear reporting and packer analytics, and technical support that actually gets back to me! Our amazing rep Ryan Butler sold me on Redo instantly and I love his availability. Their quick and smart team of Sam, Boston and Sadie have helped me c...
— JOAH BROWN®
We added Redo as a partner earlier this year and it been fantastic. Quick responses, great customer service and Bo with Redo support has been a joy to work with!
— Denver Modern
We couldn’t be happier with Redo! The people behind Redo are genuinely some of the nicest and most supportive people we've worked with. They're literally just one call away whenever we need help! Shoutout to Logan, Nick, Spencer and Peter who helped us with our shipping inquiry today. The software has been a game-changer for our daily operations. It helped us eliminate three steps from our daily...
— Sukli - Filipino Grocery Online USA
We've had such an amazing experience with REDO so far! The onboarding process was an absolute breeze and honestly left us speechless with how smooth and effortless everything was. The app itself is incredibly easy to use and navigate, making day-to-day management of our returns/exchanges and labels so much simpler. On top of that, their customer service has been outstanding! The team is always q...
— Thread & Supply
first impression was 5star, so many different people would contact you, multiple 'meetings' to get up and running and then once signed up the customer service tapered off big time. I had high hopes for using this software but all it really encouraged was customers to return. Our returns roughly doubled for no reason other than the returns were 'free'. Customers also expected no restocking on ret...
— Muffler Express - Canada
I would give 0 stars if I could. We uninstalled the Redo app, and a customer requested a return within the 30-day return period. The customer had paid $2.48 for Redo’s return protection/label service when placing the order. Redo refused to provide the return label simply because we had uninstalled the app. This raises a serious question: if a store receives 1,000 orders during the 30 days befor...
— O2 Leather
Great product, but customer service and support needs to improve. we have been facing issues for 3 months and its seems to not be resolved.
— Rooh Collective
All this business done was harvest all our customers details. This is a scam business and when questioned disappeared. We are launching an investigation with the authorities. DO NOT USE!!
— FETCH
Unauthorized internal outreach and aggressive upselling. Despite having an established point of contact for our merchant account, our team members continue to be bombarded with unsolicited emails pushing new features. When a vendor scrapes company directories to spam internal staff outside of established channels, it makes reliable account management difficult to maintain. .
— NovaaLab
*Be aware of their default setting!!!!! I had one large order and the buyer had the option to buy: Free Unlimited Return for $1.98 Valid in US. which was set by Redo....by default. I had to manually uncheck that option. Very annoying, so pay attention to this. And also read before installing this app, what UNLIMITED return means!!! Below was my initial review: It is the easiest app to use speci...
— Plates and Cutlery
Diya was very helpful with a customization to our returns flow.
— Apartment No.3
Spencer responded in a timely manner and clarified the issue was just a setting switch. We were able to fix the issue in minutes. I appreciate redo support's attentiveness!
— Slime OG

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