Happy Returns, a UPS Company
We make returns beautiful for shoppers, merchants, and the planet.
Refund Insights
Automated surveys to learn why customers return products
by Operator Labs · Launched: May 2026 · Free plan available.
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About Refund Insights
Every refund costs you money, but not knowing why customers return products costs you even more. Refund Insights automatically emails customers a short survey after every refund and collects the reason for return. Results appear in an analytics dashboard, broken down by product and reason. Once installed, surveys send on their own — no manual work required. Use the insights to fix product issues, update listings, and reduce your return rate.
Last verified: September 9, 2026 · Fresh
App details
- Developer
- Operator Labs
- Category
- Orders & shipping
- Pricing
- Free plan available
- Launched
- May 2026
- Rating
- 0.0 on Shopify
Key features
- Automatically survey customers after refunds to learn why they return products
- View return reasons by product in a simple dashboard
- Reduce your return rate
1 plan · starts free
Free
Free
Plans and prices as listed on the Shopify App Store.
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