Remora

AI native customer service built for merchants

by Switch Research · Launched: May 2026 · Free plan available.

0.0 on Shopify

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AI-native helpdesk for merchants. Manage support tickets with smart drafts and full order context.

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About Remora

Remora brings your Shopify data into every support conversation. Agents see order history, tracking info, and customer details alongside each ticket. AI classifies incoming tickets and drafts replies for agent review. Nothing sends without approval. Process refunds, cancellations, and discount codes from the inbox. Supports email submitted tickets in a unified inbox with real-time updates, team assignments, internal notes, collision detection, macros, and a knowledge base with CSAT surveys. Unified inbox with full Shopify order, customer, and tracking context AI ticket classification and draft replies with human-in-the-loop approval Process refunds, cancellations, and discounts without leaving the inbox Show more Show less

Last verified: July 21, 2026 · Fresh