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Rep AI: AI Agent & Live Chat icon

Rep AI: AI Agent & Live Chat

Proactive AI chat turns browsers into buyers & cuts tickets

by Rep AI Technologies Inc. · Launched: April 2022 · Free plan available.

4.7 (92) on Shopify Used by 1,084 Shopify stores +3 installs · 30 days

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Rep AI is a proactive AI chatbot for Shopify. Its AI chat greets shoppers, recommends products, answers support 24/7, and hands off to live chat when needed.

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About Rep AI: AI Agent & Live Chat

Rep AI is a proactive AI shopping assistant for Shopify. Its behavioral AI spots hesitating shoppers and opens an AI chat to recommend products, answer questions, and guide them to checkout. A GPT-powered AI chatbot handles support 24/7—order status, returns, cancellations, FAQs—then hands off to live chat when needed. It learns your catalog, policies, and brand voice automatically and replies in each shopper's language. Works with Gorgias, Zendesk, Klaviyo & Tapcart. Live in minutes.

Last verified: August 8, 2026 · Fresh

App details

Developer
Rep AI Technologies Inc.
Category
Store management
Pricing
Free plan available
Launched
April 2022
Rating
4.7 (92) on Shopify

Key features

  • 100 free visitors a month
  • Up to 100 products
  • Self-serve onboarding
  • Chat support
  • AI Sales skills
Integrations with:

more

4 plans · starts free · 14-day free trial

Pay-as-you-Grow

Free

Starter plan

$104/month

Basic Plan

$209/month

Standard Plan

$368/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 100 Shopify App Store reviews

Use the arrows to read individual reviews

The Rep AI concierge for sales & customer service has quickly become as essential component of our DtC tech stack. The UX is great for customers, the back end UI and reporting are excellent for us, and the ROI is undeniable. Beyond being a great tool, it's backed by phenomenal technical customer support. Shout out to Hans in particular. Would recommend this tool for any mid-size+ DtC brand that's...
— ISOtunes.com
This is the best AI-rep we've used (and we've tried a few of them for our store). The customer service is quick to jump in and help you out. I especially enjoy the continual updates that Rep AI sends out on their software -- peace of mind for knowing that they're always working on the back-end systems. This AI-rep has really been helpful on reducing the manual touch-points needed to answer questio...
— Capstone Games
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— Vlisco
Rep AI made integrating AI into our Shopify store effortless. The onboarding was outstanding, the team gave patient, hands‑on support for non‑technical users and took the time to really understand our brand. Integration was fast, and within the first week we saw a clear reduction in manual work as the chatbot started answering customer questions accurately. Rep AI handled our promotions and produ...
— Infinity Braids
Hello Rep is a fantastic tool. The ease of deployment is astonishing, and the included plugins make the experience even better. Training the chat, customizing the bubble, testing, and going live is incredibly simple and refreshing. After working on many software implementations, this felt like a breath of fresh air during the go-live phase. Even after deployment, the experience continues to be ama...
— Homespice.com
great app, great service
— Mycospring‎
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— jojopets
Great company to work with, the app is working well and helps to generate sales + save a lot of time in customer service, highly recommended!
— Balardi
Rep AI has been a total game changer for our store. It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time. Setup was quick and easy, the team is super responsive (shoutout to Dafi!), and we’ve seen a huge lift in engagement and conversions since installing it. Highly recommend for any store that wants smarter chat and more sales...
— Couture Candy
This app is next level. We received VIP help from Dafi who helped us with some issues. We couldn’t run our business without Rep AI.
— Poster Memorabilia
The tool works reliably and supports our customer communication effectively. Support has recently been responsive and solution-oriented. Our individual requirements were also taken into account. Overall, a good addition to our online shop.
— Glasshop24
LOVE THIS APP! I have used this app & service on three different ecom sites in the last 6 months & have seen conversion improve across all three sites in different industry verticals - im now connecting into Gorgais to allow for real human support hand off - team is always available & they also support with growth strategy tactics - RECOMMEND - thank u to the team
— Lenna Rose Fashion
paid for annual subscription - shut me off after 8 months and a certain number of views. I couldn't view billing history or anything in the app. One button was available "upgrade" for $500 per month. Good app but definitely not worth $550 per month for a basic LLM.
— American Hospital Supply
Annoyingly guesses answers and often answers incorrectly. Support staff not good. Instead of providing solutions, just keep asking the next question.
— Getfish Seafood
I signed up for the free trial and was taken to the Rep AI dashboard to enter billing information which I left blank until I had a chance to use the app. After 3 weeks I decided not to continue with the app so I left the billing details empty and after the trial period expired I lost all access to the platform, support and the app no longer worked on my website - as expected. I then uninstalled th...
— Feliks Skincare
shopify kee charging after uninstalled. No refund!! So , be careful with this app. Shopify bill and charge you, but the app is not part of shopify. If you have any problem with the charges, you need to go to RepAi, they don't fix and send you again to Shopify... At the end, no one is responsible for the charges, and you lose your money.
— Happy Tail, Paws Paradise
First of all, the customer service was friendly and helpful. However, the app didn’t impress me much. Several training sessions were necessary to get the app on track, and I still noticed incorrect communication between the app and my customers. Another negative point is the price. Depending on the size of your shop, it can become a significant monthly expense. After the trial period, the app coun...
— FromPicToArt
i payed my subscriton and they block my account, i cant even access to contact support or cancel it!
— ZHAO importadora e exportadora
ZERO transparency ! After installing the app, it takes you to their website and there you got prices starting from $299/ month ! That's not even close to $29 / month how they advertise here. BIG RED FLAG !
— Azzarome
Good app, terrible faceless support
— Jumble

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