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Rep AI: AI Agent & Live Chat icon

Rep AI: AI Agent & Live Chat

Proactive AI chat turns browsers into buyers & cuts tickets

by Rep AI Technologies Inc. · Launched: April 2022 · Free plan available.

4.5 (125) on Shopify Used by 1,071 Shopify stores +3 installs · 30 days

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Rep AI is a proactive AI chatbot for Shopify. Its AI chat greets shoppers, recommends products, answers support 24/7, and hands off to live chat when needed.

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About Rep AI: AI Agent & Live Chat

Rep AI is a proactive AI shopping assistant for Shopify. Its behavioral AI spots hesitating shoppers and opens an AI chat to recommend products, answer questions, and guide them to checkout. A GPT-powered AI chatbot handles support 24/7—order status, returns, cancellations, FAQs—then hands off to live chat when needed. It learns your catalog, policies, and brand voice automatically and replies in each shopper's language. Works with Gorgias, Zendesk, Klaviyo & Tapcart. Live in minutes.

Last verified: October 31, 2026 · Fresh

App details

Developer
Rep AI Technologies Inc.
Category
Store management
Pricing
Free plan available
Launched
April 2022
Rating
4.5 (125) on Shopify

Key features

  • 100 free visitors a month
  • Up to 100 products
  • Self-serve onboarding
  • Chat support
  • AI Sales skills
Integrations with:

more

4 plans · starts free · 14-day free trial

Pay-as-you-Grow

Free

Starter plan

$104/month

Basic Plan

$209/month

Standard Plan

$368/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 111 Shopify App Store reviews

Use the arrows to read individual reviews

Great service, really helpful in closing online transactions and answering visitors' questions. The AI effectively identifies when shoppers are hesitating and steps in at the perfect moment to guide them toward checkout. It has significantly reduced the volume of repetitive support tickets we handle by accurately resolving order status and FAQ inquiries in real-time. The setup was quick, and the t...
— Baked Cravings
REP AI has been a valuable addition to our customer support operations, helping us improve both operational efficiency and the overall customer experience. By providing immediate assistance with common inquiries such as order tracking, delivery updates, product questions, and subscription management, customers can receive answers without waiting for a live agent. This has allowed our Customer Exp...
— Scentiment
Rep AI has become part of how we sell online. It answers sizing and product questions in Hebrew and English, jumps in when a shopper hesitates, and it's driven 12% of our assisted sales while cutting repetitive support tickets. Great team, quick setup. recommended!!
— Shilav
Love the software and its capabilities. True gem for any online business.
— 5minskin
Very good app and team behind it, which in fact bringing lots of revenue. Highly suggested!
— Resilia
We've been using REP AI for a while now, and the results have honestly exceeded our expectations. Since installing it, we've seen a steady increase in sales, with REP AI generating around $500 a day on its own, which is pretty amazing. But what really surprised us was the impact on customer support. We're getting significantly fewer support tickets, customers are getting answers faster, and our...
— INVIROX DOG TRAINING GEAR
A splendorous app that has a real knack for getting customers to hop the fence and snag a quick product! Rep AI does all the heavy lifting for me, engages with customers, deals with customers, indulges with customers etc. while I am able to put my focus on other matters of the business such as that nitty gritty task of SEO!
— Warm Winters
This app has been an incredible revenue driver for us. It's also reduced support tickets dramatically. My CSR is Hans and he's been terrific and super helpful. I'm not technical and the app has been easy to implement, the ai responses are highly accurate.
— REP Provisions
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— BebeShop
The Rep AI concierge for sales & customer service has quickly become as essential component of our DtC tech stack. The UX is great for customers, the back end UI and reporting are excellent for us, and the ROI is undeniable. Beyond being a great tool, it's backed by phenomenal technical customer support. Shout out to Hans in particular. Would recommend this tool for any mid-size+ DtC brand that's...
— ISOtunes.com
This is the best AI-rep we've used (and we've tried a few of them for our store). The customer service is quick to jump in and help you out. I especially enjoy the continual updates that Rep AI sends out on their software -- peace of mind for knowing that they're always working on the back-end systems. This AI-rep has really been helpful on reducing the manual touch-points needed to answer questio...
— Capstone Games
Can't get products to load at all! There's no reliable customer service or product support avenue. This app is WAY too expensive to not work and not have someone assisting to set it up. It's been 24 hours I am wasting a free trial with no response. DISAPPOINTED.
— Madison + Mallory
This is my first 1 star review ever! The customer support is non existent, they put me on the $368 plan when I literally only have just started out, I asked them simply to extend my trial and no response whatsoever. Beware REP AI is only seeking to make profits off of you and doesn't care whatsoever about the success of your business...
— Warm Winters
wont actually uninstall. still shows on theme after uninstalled.
— JeraGoods
paid for annual subscription - shut me off after 8 months and a certain number of views. I couldn't view billing history or anything in the app. One button was available "upgrade" for $500 per month. Good app but definitely not worth $550 per month for a basic LLM.
— American Hospital Supply
Annoyingly guesses answers and often answers incorrectly. Support staff not good. Instead of providing solutions, just keep asking the next question.
— Getfish Seafood
I signed up for the free trial and was taken to the Rep AI dashboard to enter billing information which I left blank until I had a chance to use the app. After 3 weeks I decided not to continue with the app so I left the billing details empty and after the trial period expired I lost all access to the platform, support and the app no longer worked on my website - as expected. I then uninstalled th...
— Feliks Skincare
shopify kee charging after uninstalled. No refund!! So , be careful with this app. Shopify bill and charge you, but the app is not part of shopify. If you have any problem with the charges, you need to go to RepAi, they don't fix and send you again to Shopify... At the end, no one is responsible for the charges, and you lose your money.
— Happy Tail, Paws Paradise
First of all, the customer service was friendly and helpful. However, the app didn’t impress me much. Several training sessions were necessary to get the app on track, and I still noticed incorrect communication between the app and my customers. Another negative point is the price. Depending on the size of your shop, it can become a significant monthly expense. After the trial period, the app coun...
— FromPicToArt

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