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Repliva: AI Customer Support

AI customer support with order context and MCP agents

by Antonino Lombardo · Launched: May 2026

5.0 (1) on Shopify
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Manage Shopify support emails with order context and store policies. Review AI drafts or connect your own MCP-compatible agent to use enabled support tools.

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About Repliva: AI Customer Support

Repliva connects your support inbox to Shopify orders, tracking, payments and store policies. It classifies requests and prepares replies using your products, FAQs and brand voice. Review drafts, manage follow-ups and inspect refunds, or connect ChatGPT, Claude Code or a local AI harness through MCP. A compatible MCP setup is required; available actions depend on the client and enabled tools and permissions. Your AI agent and model are selected and billed separately.

Last verified: October 31, 2026 · Aging

App details

Developer
Antonino Lombardo
Category
Store management
Pricing
Paid
Launched
May 2026
Rating
5.0 (1) on Shopify

Key features

  • 500 successful analyses per 30-day cycle
  • $30 per started block of 200 extra
  • Unlimited free analyses during trial
  • Successful reanalyses count toward usage
  • AI replies with Shopify store context
Integrations with:

GMAIL IMAP

1 plan · 14-day free trial

Repliva

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 2 Shopify App Store reviews

Use the arrows to read individual reviews

The most useful app for customer service! I found this app because I couldn't respond to all my customer emails. I had considered hiring a customer service team, but thanks to this app, I no longer need one. Quick and easy setup, emails are organized by customer request type, and the AI ​​provides a suggested response that you can edit before sending. Since using it, I've saved a lot of time and e...
— KindPotty
We’ve been testing Repliva for a few weeks and it’s already saving our support team a significant amount of time. What I like most is that it doesn’t just generate generic AI replies. It actually looks at the customer email, Shopify order information, policies, and previous context before preparing a response. The drafts are usually very accurate and only need minor edits before sending. Another...
— mypatches

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