Skip to content
MerchantPick
Repliva: AI Customer Support icon

Repliva: AI Customer Support

AI replies using orders, tracking, products and store policies

by Antonino Lombardo · Launched: May 2026

5.0 (1) on Shopify
Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Automate Shopify customer support emails with AI. Draft accurate replies using real order, tracking, product, subscription, and store policy data.

Get it on Shopify →

About Repliva: AI Customer Support

Repliva helps Shopify merchants manage customer support from one inbox. It reads customer emails, understands each request, and connects conversations with live order, payment, fulfillment, and tracking data. Draft replies are based on your products, policies, FAQs, brand voice, and store rules. Review and edit every reply before sending. Repliva also helps you review refunds, manage follow-ups, identify customer history, and improve future replies by learning from your corrections.

Last verified: September 22, 2026 · Fresh

App details

Developer
Antonino Lombardo
Category
Store management
Pricing
Paid
Launched
May 2026
Rating
5.0 (1) on Shopify

Key features

  • 500 successful analyses per 30-day cycle
  • $30 per started block of 200 extra
  • Unlimited free analyses during trial
  • Successful reanalyses count toward usage
  • AI replies with Shopify store context
Integrations with:

GMAIL IMAP

1 plan · 14-day free trial

Repliva

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 2 Shopify App Store reviews

Use the arrows to read individual reviews

The most useful app for customer service! I found this app because I couldn't respond to all my customer emails. I had considered hiring a customer service team, but thanks to this app, I no longer need one. Quick and easy setup, emails are organized by customer request type, and the AI ​​provides a suggested response that you can edit before sending. Since using it, I've saved a lot of time and e...
— KindPotty
We’ve been testing Repliva for a few weeks and it’s already saving our support team a significant amount of time. What I like most is that it doesn’t just generate generic AI replies. It actually looks at the customer email, Shopify order information, policies, and previous context before preparing a response. The drafts are usually very accurate and only need minor edits before sending. Another...
— mypatches

Overview 1 / 2

You might also like

Alternatives to Repliva: AI Customer Support →

Guides about Store management apps

Are you an app developer?

Get your app in front of the merchants browsing this directory.

Explore the developer pages