Repliva: AI Customer Support

AI replies using orders, tracking, products and store policies

by Antonino Lombardo · Launched: May 2026 · Free plan available.

0.0 (2) on Shopify

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AI drafts replies using live order data and your store rules. Review, edit, and send from one inbox.

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About Repliva: AI Customer Support

Repliva helps Shopify merchants manage customer support from one inbox. It reads customer emails, understands each request, and connects conversations with live order, payment, fulfillment, and tracking data.Draft replies are based on your products, policies, FAQs, brand voice, and store rules. Review and edit every reply before sending.Repliva also helps you review refunds, manage follow-ups, identify customer history, and improve future replies by learning from your corrections. Draft AI replies using live order, tracking, and customer data. Apply your store policies, rules, FAQs, and brand voice to every reply. Review, edit, improve, translate, and send replies from one inbox. Process refunds and check live tracking without opening Shopify Admin. Learn from your corrections to make future AI replies more accurate. Show more Show less

Last verified: July 21, 2026 · Fresh

App details

Developer: Antonino Lombardo
Category: Marketing & conversion
Pricing: Free plan available
Launched: May 2026
Rating: 0.0 (2) on Shopify

Key features

50 AI-powered email analyses per months
AI-generated customer support replies
Shopify order and customer lookup
Tracking and fulfillment information
Product and store policy knowledge

Integrations with:

GMAIL, IMAP

2 plans · starts free · 14-day free trial

Repliva Free

Free

Repliva Pro

$1/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 2 Shopify App Store reviews

Use the arrows to read individual reviews

The most useful app for customer service! I found this app because I couldn't respond to all my customer emails. I had considered hiring a customer service team, but thanks to this app, I no longer need one. Quick and easy setup, emails are organized by customer request type, and the AI provides a suggested response that you can edit before sending. Since using it, I've saved a lot of time and e...

— KindPotty

We’ve been testing Repliva for a few weeks and it’s already saving our support team a significant amount of time. What I like most is that it doesn’t just generate generic AI replies. It actually looks at the customer email, Shopify order information, policies, and previous context before preparing a response. The drafts are usually very accurate and only need minor edits before sending. Another...

— mypatches

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