Resolvi ‑ Warranty Management

Resolve product warranty claims and act on the fault data.

by Westridge Developments Pty Ltd · Launched: May 2026

0.0 (2) on Shopify Built for Shopify

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Manage product warranty claims start to finish. Cut handling time and capture real fault data.

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About Resolvi ‑ Warranty Management

Process product warranty claims on Shopify in a single workflow. Customers submit structured claims through a portal embedded in your theme. Your team makes item-level decisions per claim: approve one product, deny another, issue store credit for a third. Shopify executes the outcome with replacement draft orders, refunds, or gift cards. Track fault types, trends, and cost per claim with built-in analytics, and review customer photos and video in a searchable gallery. Branded warranty claims portal embedded directly in your Shopify theme. Item-level decisions per claim: approve, deny, replace, refund, or credit. Automated replacement draft orders, refunds, and gift cards in Shopify. Fault analytics: track types, trends, claim rates, and cost per product. Searchable, filterable gallery of customer-submitted fault photos and video. Show more Show less

Last verified: July 21, 2026 · Fresh

App details

Developer: Westridge Developments Pty Ltd
Category: Marketing & conversion
Pricing: Paid
Launched: May 2026
Rating: 0.0 (2) on Shopify

Key features

Up to 200 cases
Theme embedded customer portal
Advanced analytics
Email support
Everything in the core plan

Integrations with:

Customer accounts, Gorgias (Coming Soon), ReAmaze (Coming Soon), Richpanel, Shopify Admin, ZenDesk (Coming Soon)

4 plans · 7-day free trial

Core

$49/month

Pro

$79/month

Plus

$169/month

Enterprise

$299/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 2 Shopify App Store reviews

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When a customer makes a warranty claim, they’re usually already frustrated, but they still want a good outcome. The Resolvi app makes it much easier for us to handle that properly. Customers don’t have to repeat themselves or send bits of information across multiple emails and our team can see everything they need in one place. It’s made the whole process quicker, clearer, and a lot less painful f...

— MontiiCo

The biggest win for us hasn’t just been faster claims, it’s the visibility. Resolvi gives our product team live fault data by SKU, fault type, customer evidence, and submitted media. We can finally see which products are causing issues, spot trends early, and take real evidence back to our manufacturer instead of relying on support notes and spreadsheet exports.

— The Lunch Punch

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