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Return Prime:Return & Exchange

by Appsdart Solutions Private Limited · Free plan available.

4.8 (717) on Shopify Used by 3,129 Shopify stores +27 installs · 30 days

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Return Prime is a returns & exchanges platform for growing D2C brands.

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About Return Prime:Return & Exchange

Automate returns, reduce refunds, & recover revenue with Exchanges, Store Credit, Upsells; all of this without hurting CX with an extensive all in one self serve returns platform. Launch a branded portal, integrate with 100+ WMS & logistics tools carrier, & automate workflows from Return approvals to exchange updates. Also get compliant with EU withdraw button directive. Get enterprise-grade return capabilities at SMB-friendly pricing. Built for scale with reliable systems and 24×7 support. Offer a branded return portal integrated with your WMS and logistics tools Set custom rules to auto-approve or reject returns by reason and eligibility Generate return labels, automate updates, and get deeper return insights Recover revenue with exchanges and store credits instead of refunds Upsell complimentary or discounted products during return to increase AOV Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer
Appsdart Solutions Private Limited
Category
Orders & shipping
Pricing
Free plan available
Rating
4.8 (717) on Shopify

Key features

  • Return Prime is a returns & exchanges platform for growing D2C brands
Integrations with:

Checkout, Customer accounts, Klaviyo, UPS, USPS, Yotpo, Zapier, and 100+ integrations

4 plans · starts free · 15-day free trial

Free

Free

$19.99/month

$79.99/month

$149.99/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 78 Shopify App Store reviews

Use the arrows to read individual reviews

Nice App. Does the job well. Great support team, big shout-out to Rohit!
— House of Atri
It was a fast response and the issue was resolved
— Smart Cocoon
empty
— Kleidereisen
Excellent support team. I faced an issue with the refund process and approving a return request. The team quickly joined the chat, understood the problem, and resolved it very fast. Their support was prompt, professional, and very helpful. Highly recommended!
— Unwind Mode
Its a great app for returns and exchange ...
— THREADCURRY
best experience with return and prime
— Ghumar Trend
I've been using this app for about a year and I love it. Customer service is great and it does everything I need!
— VIXN
Good aspp
— FIREWOOD Fashion
DONT USE THIS APP, ITS SCAM and aLEAST SUPPORTING CUSTOMER SUPPORT! I do not have any active subscription, and I already cancelled the service and deleted the app completely. Despite this, I am still being charged, which is unacceptable. We already contacted THE support team but the response was extremely unhelpful. there are alot of better options available and most important thing is to have...
— Poesiyan
Do not trust this app if you expect any level of customer service. I was managing the St. Clair website and reached out to their support team regarding our configuration. Zero response. Having an app team ghost you during a live project is a massive risk for any e-commerce business. Their lack of professionalism forced us to switch to a competitor. Truly disappointing experience.
— ST. CLAIR
UPDATE: Every single day there is a new issue, please don't waste your time on this portal, its an absolute SCAM! All the reviews must be fake, look at the 1 stars for real reviews. Worst return portal we’ve used. Would not recommend. The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It...
— EzyDog Australia
The app has added their own shipping rule to our cart and we can't remove it. We have used this platform for over 2 years with ongoing issues. Now uninstalling and moving to another platform.
— Futures Fins
Never completed the onboarding process cause their support team is not responsive and doesn't keep to their schedule. The live chat service can be a hit and miss sometimes. We scheduled a call and their staff never showed up. Don't have much confidence in them.
— Ouchhh Store
We decided to try this app because of its high rating, but unfortunately the service does not match the number of stars at all. In fact, it makes me question whether those ratings are genuine. Customer support is unreliable. They respond whenever they feel like it—if they respond at all—and the issues are rarely solved properly. Yes, the app looks nice, but in real use you will constantly run int...
— Noētic
This apps reviews cannot be genuine. The support is non existent something as simple as help setting up a send cloud account and a Evri integration was not helped and they actually send my ChatGPT replies directly form ChatGPT.. The support is no existent they sell you a service then offer 0 help to get it live. We had set the app up ready to go, asked for help multiple times, were charged x2 mont...
— Pretty Little Home
great support and prompt responses
— Bianca & Bridgett
It's helping us a lot with the return process. Not only on the digital side but also on the CRM and logistics sides.
— Kim & Kimmy India
Rohit cleared all doubts and directed well to solve the isssue
— Estailo - with love from Korea
helpful and resolve issue in no time at all
— Dorabi
Very impressed with the support team behind Return Prime. We're still in the process of fixing a custom courier integration, but their communication has been top-notch. From phone calls to multiple chat messages, they are genuinely trying to help us sort it out. Great customer service makes all the difference.
— Demalis

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