ZigZag Returns & Exchanges

Cost effective and simple International & UK domestic returns

by ZigZag Global Ltd · Launched: December 2017

4.7 (192) on Shopify Used by 726 Shopify stores Built for Shopify

See which stores use it — by country, co-installs & competitive gaps → Unlock with Pro

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds

Get it on Shopify →

About ZigZag Returns & Exchanges

Manage your UK domestic and international returns through a branded portal, while reducing refunds with Save the Sale features.Turn returns into exchanges, higher-value Shop Now replacements, or Shop Later store credit. Incentivise swaps with bonuses and handle payments with Stripe.Access competitive rates with UPS, Evri, Yodel, DPD, and Royal Mail. Set return rules and windows, track return reasons, send customisable updates, and automate manual tasks. Domestic and international returns back to UK from 30+ countries internationally Save the Sale with Shop Now and Shop Later features by ZigZag Auto-generated UPS, Evri, Yodel, DPD and Royal Mail at competitive rates One-click refund approval and original order updating for exchanges Customisable notifications to keep customers informed and reduce support efforts Show more Show less

Last verified: July 15, 2026 · Fresh

App details

Developer: ZigZag Global Ltd
Category: Orders & shipping
Pricing: Paid
Launched: December 2017
Rating: 4.7 (192) on Shopify

Key features

Everything in Free plus:
100 returns incl. + extras pay-as-you-go
International returns back to UK
Branded, customisable returns portal
Unlimited return reasons

Integrations with:

DPD, Evri, Royal Mail, Shopify Admin, UPS, USPS, Yodel

3 plans · 14-day free trial

Silver

$20/month

Gold

$50/month

Platinum

$199/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 7 Shopify App Store reviews

Use the arrows to read individual reviews

Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you.

— The Staff Uniform Company

A prompt and helpful support chat service. Thank you.

— Potters Cookshop

Great easy to use returns and good customer support

— Williamsons Factory Shop

Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.

— Lisou

Good app. Takes care of our low volume returns easily. It has been enhanced with the addition of more carriers recently in the UK. Some glitches with the appearance of my "returns portal" / landing page in terms of font etc, but on the whole we couldn't live without it!

— The Learning Tower Company

The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.

— Triangl