Richpanel: AI Customer Support

by Richpanel Inc · Free plan available.

4.6 (116) on Shopify Used by 2,625 Shopify stores

See which stores use it — by country, co-installs & competitive gaps → Unlock with Pro

Manage this app

Verify your developer profile to earn a badge and build trust for your app.

AI agents that resolve support tickets end to end, across email, chat and social, 24/7.

Get it on Shopify →

About Richpanel: AI Customer Support

Richpanel puts AI agents on your team that resolve repetitive tickets end to end, not just deflect them. The AI reads each conversation, looks up the order and acts: order status, returns, refunds, cancellations and subscription changes. It learns your store's policies and tickets, replies in your brand voice, and hands off to your team when needed. Manage email, chat, social, SMS and phone in one inbox with Shopify context. White-glove migration from Zendesk, Gorgias, Help Scout and Gladly. AI agents resolve order, return, refund & subscription tickets end to end Manage email, chat, Facebook, Instagram, SMS & phone from one inbox Trained on your store's policies, past tickets & brand voice Integrate your stack: act on data from your favorite apps in the inbox Measure & improve: QA, insights & agent coaching from your support data Show more Show less

Last verified: July 12, 2026 · Fresh

App details

Developer: Richpanel Inc
Category: Marketing & conversion
Pricing: Free plan available
Rating: 4.6 (116) on Shopify

Key features

AI agents that resolve support tickets end to end, across email, chat and social, 24/7

Integrations with:

20+ integrations, Aircall, Klaviyo, ReCharge, Returnly, Yotpo

3 plans · starts free · 14-day free trial

Free

$89/month

$119/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 84 Shopify App Store reviews

Use the arrows to read individual reviews

empty

— wondernara

User friendly, saves time. Unmatched support. We have tried all other tools available and they do not come close to Richpanel.

— Customhoj

RichPanel is our helpdesk. I hadn't heard of it until September when I stepped into a new role. Their team has been absolutely incredible to work with - quick responses when we need them for literally ANY reason at all! Most recently they assisted me in setting up web hooks for reporting purposes making my day to day SO much easier! The platform is very user friendly, a lot of AI Capabilities wit...

— Rosabella

Amazing Platform! We moved over from Commslayer to Richpanel a few months ago and everything about their platform and support/onboarding team has been nothing short of amazing! The move over for our dozen+ agents was very smooth. The Richpanel team walked us through the exact migration process and we were able to transition over without anything major breaking. And for all misc. bits, their te...

— Elavate Collagen

empty

— Säker

I added the Customer Support app to my store and it makes handling questions so much easier. Everything comes into one place, whether it’s email, chat, or contact forms, so I don’t miss messages anymore. Customers get quicker replies and I don’t spend as much time jumping between tools.

— Glisenta Art

I had so far a very negative experience. First of all, it is way more expensive than you initially think it is. You need to pay for the Self-Service add-on. Because without it, you can't effectively use the live chat and pop-up. While with other customer support tools, this is normally included for free. Also the customer support so far has been very poor and limited. Not what you would expect f...

— Frankster

A very poor onboarding, oh wait what onboarding , they just leave you there alone trying to figure out things, a lot of bugs, and customer service is horrible, been waiting all day to be able to speak to someone to address my issues. a very bad app overoall to be avoided at all costs.

— Glowssip

The "AI" feature is not all it's cracked up to be. It is NOT an AI chatbot that can answer customers' questions for them. It is not an AI that learns from previous conversations and drafts useful replies for you. It is basically just a weak version of ChatGPT that can help you draft a reply based ONLY ON your help topics that you've manually written, but still needs a human to review and send it...

— HyperSpring Toys

Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.

— Organics Ocean

The plan says 60$ but when you signup they ask 160$

— nutricity.com.au

Absolute worst app I've ever used. Does NOT work. Was stuck in the setup phase and it would never load past + I was charged $129 for this useless app and cannot log in to get any sort of customer service.

— Carbon Pickle

I do not believe any of these reviews are real. The support does pretty much nothing and will just tell you they are "working on it" for weeks. The app also doesn't fully work and there are loads of issues I found in the first week.

— Off Grid Stores

We’ve been using it primarily for customer service, and I have to say, the automation is SUPERB once it’s properly configured! The setup is incredibly user-friendly, with no technical expertise needed, and their support team is there to guide you every step of the way. From intuitive navigation to time-saving automations, it really empowers agents and managers to focus on what matters. Truly one o...

— Atolea Jewelry

We've been using Richpanel for a while now, and it has significantly improved the way we manage customer support. The platform has made it so much easier to handle tickets efficiently, track conversations, and provide timely resolutions to our customers. What really stands out is the level of support Richpanel offers — their team is incredibly knowledgeable, responsive, and approachable. Any time...

— buyFSA

We use Richpanel for both Paleovalley and Wild Pastures and it has been an absolute game changer for our customer support teams. The platform is intuitive, powerful, and has helped us consolidate support across multiple channels in one seamless dashboard. Our team has become more efficient, faster, and more organized thanks to Richpanel’s thoughtful design and automation features. What really sta...

— paleovalley

My onboarding experience was outstanding — I’ve never been so well supported during a transition like the one from Gorgias to Richpanel. Richpanel’s pricing makes more sense, and the tool is smoother and more practical to use. The AI features aren’t charged separately, which means our support team is saving a huge amount of time. A big thank you to Deepan, who guided us wonderfully through the on...

— Pacha™

Richpanel has dramatically cut our CS workload.

— Mahogany Smoked Meats

Super responsive and helpful! Walks us through process and makes sure we understand. Harsh is the best!

— Oh Clementine

Stellar software for the price, does nearly everything that something like Gorgias does, at literally 25% the cost, crazy. Great Job team. Moved our entire CX stack to Richpanel + Aircall, working great for unified sales/service analytics.

— Shock Surplus

Overview 1 / 20