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Scout CRM (Shop Phone)

Get alerted on Abandoned Checkouts, LTV, Low Inventory & more

by HMS Commerce · Launched: February 2017 · Free plan available.

4.5 (64) on Shopify Built for Shopify
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Your store's automated personal assistant with actionable alerts.

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About Scout CRM (Shop Phone)

Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets. Alerts you who you should call when you need to call them Abandoned checkouts, VIP & Repeat Customer and Selected Product notifications Abandoned Checkout & Thank You Emails automation Show more Show less

Last verified: July 17, 2026 · Fresh

App details

Developer
HMS Commerce
Category
Marketing & conversion
Pricing
Free plan available
Launched
February 2017
Rating
4.5 (64) on Shopify

Key features

  • Limit of 100 total Abandoned Checkout Alerts
  • Email Support
  • VIP & Repeat Customer Alerts
  • Follow up & New Customer Alerts
  • Free everything, plus
Integrations with:

Airtable, Android, Gorgias, Slack, WhatsApp, iPhone

3 plans · starts free · 14-day free trial

Free

Free

Basic Plan

$9/month

Pro Plan

$29/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 100 Shopify App Store reviews

Use the arrows to read individual reviews

Really like this app. 5 stars This app help me to se what the customer bought and I can have an after purchase conversation with the customer. Same goes with abandonment carts.
— Gold Cosmetics & Supplies
Its really great app this wonderful app help us to recoverd 60% of our customers in whatsapp about 1000 $ just in one week Thank you very much , looking forward to add url cart in the message Thank you very much www.shoetypes.co
— Shoetypes
Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!
— Dania Shinkar
Excellent
— Alpa Arte-Manualidades
it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................
— Stockholm Co.
This is a fantastic app! I use it mainly for alerts for abandoned checkouts as Shopify does not offer this feature. My store sells high value items and with the alert from this app I am able to call my customers shortly after they have abandoned a checkout which greatly improves conversions. The customer service is incredible! Ahmad even offered a free marketing consultation for my website and pro...
— Electric Ride Co.
One of the best 1-on-1 CRM convert tool I use for the last 2 years. Easy to use, easy to configure, highly recommended.
— Unicus Joyas
App eccezionale che ogni marketer dovrebbe avere. Assistenza veloce e molto support. Sono entusiasta e ora proverò anche le altre APP che hanno sviluppato
— herbaitaliaonline.it
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— White Lotus
One of my favorite apps. Every shopify owner should have this app! Great A+ customer service. Thanks for the help.
— Zanzibar Seamoss & More
Great app. used it for a long time. timely messages to abandoned checkout does make a difference... thanks
— YourDeal India
I've heard about this app from multiple shop owners. After trying it for a while... By far the most underrated app on Shopify. 6 out of 5 stars! Thank you Shop Phone!
— CloutShop
It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to sc...
— NetworkTigers
Estoy pagando la app y no me funciona pero cuando funcionaba era muy buena, recuperaba mis carritos abandonados fácilmente
— moft.cl
Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.
— Organic Chix
I was very happy with the app until 2 weeks ago when the mobile stopped working :( Can someone reach out to me to help me out with that ?
— La Bimax Box
SI QUIEREN UNA APP PARA RECUPERAR VENTAS , ESTA ES LA MEJOR Y NO SE ARREPENTIRAN . ADEMAS CUENTA CON UN GRAN SERVICIO AL CLIENTE . LA TENGO DESDE SUS COMIENZOS Y NO ME ARREPIENTO . LA MEJOR
— Mika & Mia Online Shop
They answered very quickly to my request for help. They have excellent customer service. I recommend this app 100%.
— Meraki Chile
Very helpful and easy to use but the updates are very stressful to fix, hope they find a better way to improve every time they make a change
— bhorganic
Fast and user friendly. Very informative and helpful. A great app to compliment my Shopify shop. Recommended
— Essexee Legs

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