ShieldDesk

Cut support tickets by auto-resolving order queries

by Approid Tech · Launched: May 2026 · Free plan available.

5.0 (1) on Shopify

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AI inbox that classifies messages, drafts replies, and auto-resolves order queries

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About ShieldDesk

ShieldDesk automatically processes every customer contact form message. It classifies the intent, fetches real order data from your store, and drafts a professional reply. Order status queries are resolved instantly without any human involvement. Track tickets saved, hours saved, and money saved each month in the built-in savings dashboard. AI classifies every message by intent automatically Draft replies generated using real order history Order status queries auto-resolved with live tracking Spam and abuse messages detected and filtered out Dashboard shows tickets and hours you have saved

Last verified: July 21, 2026 · Fresh

App details

Developer: Approid Tech
Category: Store management
Pricing: Free plan available
Launched: May 2026
Rating: 5.0 (1) on Shopify

Key features

50 messages per month
AI classification
Draft replies
1000 messages per month
Auto-resolve order queries

Integrations with:

Shopify Admin

4 plans · starts free · 7-day free trial

Free

Starter

$9/month

Pro

$19/month

Business

$49/month

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 1 Shopify App Store reviews

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ShieldDesk honestly feels like having an extra support team member on autopilot. It handles repetitive queries really well and the replies actually sound natural, not robotic. Huge time-saver if you’re dealing with lots of order-related questions.

— BN Jewels

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