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Shiprocket Engage ‑ Reduce RTO

Reduce RTO using COD order confirmation & address verification

by Shiprocket - Shipping in India · Launched: March 2023 · Free plan available.

2.9 (4) on Shopify
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Buyer communication suite that reduces RTOs using automated WhatsApp messaging prior to shipping.

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About Shiprocket Engage ‑ Reduce RTO

Shiprocket Engage is a comprehensive automation suite to take control of your orders. It helps cut RTO losses, increase customer connect rate and improves brand recall and advocacy. Automated Order Confirmation Automated Address Verification & Updation COD to Prepaid Conversion Coupon Creation

Last verified: July 17, 2026 · Fresh

App details

Developer
Shiprocket - Shipping in India
Category
Marketing & conversion
Pricing
Free plan available
Launched
March 2023
Rating
2.9 (4) on Shopify

Key features

  • Buyer communication suite that reduces RTOs using automated WhatsApp messaging prior to shipping
Integrations with:

Razorpay, WhatsApp

1 plan · starts free

Free

Free

Plans and prices as listed on the Shopify App Store.

Ratings & reviews

based on 13 Shopify App Store reviews

Use the arrows to read individual reviews

Good service
— Smisingbee
Very Good Support and Service.. Specially Mr Nitinji has resolved my querries immediatedly after raising concern and provided me with better solution which are must for ecom store
— Luxewatches
I would highly recommend this app for any upcoming and established D2C Brand that wants to easily and automatically increase customer engagement and convert traffic into sales. Automated clean messaging for Pre ship and Post ship support , clean interface, Abandoned cart messaging system, COD to Prepaid etc etc and On top of it's Cost Effective and they have a great support team too. It has helpe...
— NaturUp
GREAT APP AND BEST CUSTOMER SUPPORT . THIS APP HELPS TO SOLVE A MAJOR PROBLEM OF RTO RECOMMENDED TO ALL
— SickSneak
Great app for indian market to reduce RTO with whatsapp comms to buyers and get buyer intelligence. we were able to create a good buyer experience and also some impact on RTO, very less manual calling now required
— Modernarttshirts
I had the pleasure of using Shiprocket Engage to help reduce my RTOs significantly. The app is incredibly user-friendly and efficient. It comes with WhatsApp-based automation which runs from my branded WhatsApp account to confirm COD orders, get customers to confirm their addresses in case their algorithm senses an incorrect address, and even run coupon messages to recover lost revenue by converti...
— CraftCase
Very poor support experience. The team is unable to handle customers professionally. My account manager, Komal, handled the issue irresponsibly and kept shifting all the blame to the tech team instead of doing her part. There was no ownership, no proper follow-up, and no solution. Overall support quality is disappointing. I would rather go with smaller companies like 11za that actually value cus...
— Kaihama
This app no longer works? Everything is disabled including Sign Up & Get Started buttons.
— plunky.in
not able to login, whatsapp api connected but hang after submission. waiting for support response since 3 days no updates.
— Ayutri
I am trying to create an Engage my account but I am not able to create the WhatsApp Engage Account. Shopify support failed to assist me.
— SKOTSY
Suddenly the app stopped working as expected after few days. Whatapp number that was associated earlier does not show up and no order verification message is being send now. New order does not even show up on Order list section. Raised ticket but no response until now.
— Swarna Akriti
Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.
— Zarishka
worst support worst support worst support worst support worst support worst support worst support worst support
— My Store

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